Contact us

We’re always here to help. If you’re a PUD customer, please use the phone numbers or form below.

Residential customers

425-783-1000, weekdays, 8 am to 5:30 pm

1-877-783-1000, toll-free Western Washington & outside Everett

Business customers

425-783-1012, weekdays, 8 am to 5 pm

Please note, busiest days are the 1st, 15th, and last two days of the month. Those days, best times to call are 9 to11:30 am & 1:30 to 4 pm.

Have a more specific question? Jump to our full directory >

PUD offices

• Open Monday to Friday, 8 am to 5 pm:
  • Electric Building Headquarters in Everett
  • Community offices in Arlington, Lynnwood and Monroe
• Community offices in Snohomish and Stanwood remain closed for now (payment drop box available)
• View PUD holidays when we are closed for business

Click on the PUD logos in the map below to find details about office locations.

As your Community Partner, we are ready to help you. Please use this form below for non-urgent questions and requests. We will get back to you within three business days.

Do not use this form to report a power outage. Instead, use our Outage Map to report power outages (click here to report an outage).