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Check out your new bill

Your PUD bill has a new look. We’ve made changes to the design and layout to make it more readable, understandable and consistent for our customers.

In designing, we listened to what customers wanted to see on their new bill. The most pertinent information is now displayed higher and in an easier-to-read format. Consistent text and icon use improve navigation, making it easier for you to find details you need.

2023 bill redesign document with call-outs

Improvements include:

  1. Most pertinent info on the bill is now at the top
  2. Icons highlight the many ways to pay your bill
  3. Message center is easier to find and read
  4. Quick bill summary displayed on front in prominent location
  5. Payment stub has moved from the top to the bottom and clearly displays amount due and due date
  6. More in-depth bill details are now on the back

Previous billing statements

The transition to the new bill layout is taking place in June 2023. Depending on the bill processing date, some customers may receive the previous design (below) until July.

PUD sample billing statement

  1. The top portion of the bill (also known as the bill stub) tears off at the perforation and is to be included with your payment. By enclosing the bill stub, you provide the information we need to process your payment efficiently and make sure that your payment is posted to your account.
  2. The portion of the statement below the perforation is for you to keep with your records. Below your name and account number is a space for messages. Check here for important information about your account or messages about special programs. This portion of the bill statement also shows your previous meter reading and the most recent meter reading so you can see how much electricity or water you used during the billing period. You’ll also see the rate at which you are being charged for electricity or water, the resulting cost, the taxes that are added to your bill, and any other charges that are included in this billing.
  3. This area of the bill stub indicates the current amount owing and the payment due date.
  4. This area will show your previous balance owing at the end of that bill period and any payments you have made since that date. The current charges are the next item referenced, and the bottom line is the amount currently owing. (Customers who are on a Payment Plan will see details about that plan on the right side of the statement and actual Account Activity on the left side of the statement in this area.)