MySnoPUD Sign In
Remember Me
Forgot your Password? Create an Account
"Remember me" will keep you logged in and will store your User ID on the computer you are using. Do NOT use this feature on public computers (such as those in a library, hotel, or internet cafe).

Not Enrolled?
Create a profile Make a one-time payment

Frozen water pipe prevention tips

Here are tips to prevent frozen water pipes, as well as information on what to do if your pipes do freeze.

BEFORE freezing weather:

  • Never leave a garden hose attached to the faucet in freezing weather. Disconnect and drain hoses.
  • Winterize irrigation systems.
  • Insulate backflow devices and outside faucets with newspaper, rags or other insulating material. Cover them with plastic and secure with string or wire.
  • Insulate hot and cold pipes in unheated areas, such as the garage, crawl space or attic.
  • Locate your main shutoff valve to your home and make sure you show household members how to turn off water in case of an emergency.

DURING freezing weather:

  • Temporarily keep a steady drip of cold water running at an inside faucet. This keeps water moving, making it less likely to freeze.
  • Open cupboard doors under sinks, especially where plumbing is in an outside wall, to allow interior heat to warm the pipes.
  • If you plan to be away from home for several days, shutting off the water can reduce the chances of broken pipes. Set your home heat to at least 55 degrees. Shut off water to the house and open all faucets to drain pipes; flush the toilet once to drain the tank, but not the bowl. If you drain your pipes, be sure to turn off your water heater first.

If your pipes freeze:

  • Determine which pipe(s) are frozen. If some faucets work but others don’t, that means a pipe inside your home is  frozen.
  • If a pipe is frozen, assume it may be broken and will leak when thawed. Local home improvement stores may carry leak repair supplies. Be ready to shut off your water in a hurry when the line thaws.
  • If there is no water to your home, the problem may be where the water line enters your home or at the meter. Call PUD Customer Service to ensure that water is flowing from your meter correctly. PUD crews are not able to help fix frozen pipes between the water meter and the house or inside the house.
  • Thawing Frozen Pipes – Frozen pipes may be thawed by wrapping them with rags and repeatedly pouring hot water over the rags. Once the pipes are thawed, remove the rags and rewrap the pipes with dry insulation material to prevent refreezing. Never use an open flame or electrical device to thaw frozen pipes. Using these methods can cause a fire or electric shock.
  • If you cannot restore the water to your home, call a licensed plumber.