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Our mission statement

We deliver affordable power and water to our customer-owners in a safe, environmentally sustainable and reliable manner while successfully navigating complex change in our industry. We accomplish this by empowering our teams to provide quality service to our community, prudently managing costs while investing for the future, and striving to improve every day.

Leadership commitment

All employees will model behaviors that create a culture of mutual trust and respect. As leaders, we will hold ourselves accountable for our teams’ successes and failures through positive engagement, collaboration and recognition. Leaders make a difference in helping others to be successful and realize their highest potential.

What we value

  • We value the safety of our employees and communities above all else – nothing we do is ever worth even a single injury.
  • We value our public power heritage and its clear focus on providing safe and reliable power/water at the lowest reasonable cost.
  • We value diversity in our employees and strive to help each of them contribute to our teams’ success while reaching their highest potential.
  • We value open, honest, and transparent dialogue with each other and our customers/owners.
  • We value, and expect, professional, respectful behavior and absolute integrity at all levels.
  • We value the importance and immense potential of a sincere commitment to continual improvement.
  • We value our natural environment and take our stewardship responsibilities seriously.

Leadership principles

  • We will build and maintain positive relationships characterized by trust and respect.
  • We will distribute information in an accurate and timely manner so that employees feel well-informed, respected and equipped.
  • We will regularly give employees feedback focused on professional behaviors and work product.
  • We will ask for, and be open to receiving, feedback from our employees.
  • We will find ways to build bridges, gain alignment, remove roadblocks, collaborate and effectively communicate between workgroups.
  • We will create opportunities to empower employees in decision-making opportunities, giving autonomy in a collaborative approach.
  • We will support and sponsor continual improvement, actively engage employees, and create opportunities for employees to make decisions that impact their work.
  • We will work to put an end to triangulation.

View our Strategic Priorities >

Commitment to diversity, equity & inclusion

Dear Customers,

As the CEO/General Manager of Snohomish County Public Utility District No. 1 (PUD) and a member of this community, it feels both important and necessary to comment on the justified outrage sweeping the nation in response to the tragic killings of George Floyd and countless others. Like many of you, I felt sick watching these senseless deaths on television and via social media.

The deaths of these Black men and women force our communities to have uncomfortable conversations, igniting various global responses and spotlighting the racism that exists in our country, particularly against the Black community. This comes as no surprise to some of you, as too many people live with similar experiences and the effects and impacts of such trauma.

Since May 25, 2020, PUD leadership has spent time listening to many employees and community members most affected by these issues and believe it is our responsibility as leaders to learn more, act responsibly, and ensure a more equitable and inclusive environment. We remain committed to welcoming and honoring diversity and our differences – in our cultures, racial backgrounds, views of the world, experiences, and families – but we know that learning and listening is not enough. Combating racism requires action and informed leadership at all levels.

In order to promote cultural change, we understand that acknowledging inequity and bias is the first of many steps in this process. To that end, we are actively working on identifying inequity and bias, earnestly seeking appropriate responses, and realizing there are a lot of things we don’t know. We are fully committed to partnering with our staff, community, and experts to learn and respond together in ways that are relevant, impactful, and long lasting.

As we plan for more effective leadership and create a more inclusive culture, it is encouraging to talk to our community and hear from those who are invested in our success! I understand that this will require a lasting commitment that goes beyond this statement. We understand that there are no quick fixes for the systemic changes needed. Our customers, communities, and country must stand together against hate, bigotry, racism, and violence.

I invite you to join us as we move forward and hope that you will partner with us to make lasting change. Our communities are strong, and we live in a beautiful place. As your Snohomish PUD, we will do our part to make sure Snohomish County and Camano Island feel safe and welcoming for all.

John Haarlow
CEO/General Manager

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