PUD Superstars: Meet Shayne Moore

iEnergy is the name of the PUD’s new customer portal that Shayne Moore was instrumental in launching.

But it could also be used to describe Shayne himself.

Always willing to help his co-workers and energize anything he touches, Shayne – an Energy Management Engineer – has developed programs that have helped us to serve our customers better and improve their experience. The energy doesn’t wind down when he heads home, either, as he looks after his newborn twins.

His dedication, hard work and knowledge have been invaluable to the PUD and its customers. For all of his hard work on the iEnergy program, as well as other initiatives he has taken on, Shayne was named the PUD’s July Employee of the Month.

“Shayne lights up the room so much he could put us out of business,” said Cori Mitchell, a Program Manager at the PUD. “His energy, charisma and sense of humor spill into every conversation, task or project where he is engaged. He is the ultimate sounding board: student, teacher and leader all wrapped up into one – making everything I have worked on with him that much better. He always gives his best, even when it isn’t easy, and it is wonderful to see Shayne recognized for being such an incredible part of our organization.”

“Shayne has done fantastic work for our customers since the moment he arrived at the PUD,” said Chief Customer Officer John Hoffman. “Not only does he work hard and make sure his projects are on track, but he does it with a smile and a great attitude. People are drawn to Shayne and he’s a shining example of how we have the best people here at the PUD!”

The iEnergy project was a wide-reaching effort to improve functionality for customers. It created a new platform that brings Energy Services programs together in one convenient location within MySnoPUD. Customers can apply for programs, track projects, check incentive and rebate status, and access step-by-step guidance without having to call or email for updates.

By simplifying processes and connecting key systems behind the scenes, iEnergy makes it easier for customers, contractors and employees to work together while helping the PUD deliver programs more efficiently and provide a better overall customer experience.

“His expertise with the iEnergy platform is invaluable, and he has developed a deep understanding of how the system can best be leveraged to support business objectives and deliver value to our customers,” said Michael Hill, the PUD’s Senior Manager for Customer Systems. “Whether assisting teammates, business partners, or customers, Shayne consistently provides knowledgeable guidance and dependable support.”

“As an Energy Management Engineer on our team, Shayne was always willing to go above and beyond his role to problem solve better solutions and processes for our internal team and customers,” added Jeff Feinberg, Senior Manager of Energy Services and Customer Innovation. “When he became our resource to develop and transition all our programs to the iEnergy platform, his balance of program knowledge and processes was invaluable to the work. Shayne never stops at meeting the requirement alone, but instead tries to use his knowledge, experience and what’s possible to innovate as he works.”

“Shayne lights up the room so much he could put us out of business.”

Over the course of his time at the PUD, Shayne has always been heavily involved with process improvement and digital transformations. He’s worked – and led – several efforts, all with the goal of making our programs easier to navigate, faster to process and more transparent for our stakeholders.

This was a big reason he was asked to lead the transition to iEnergy and, after three long years, has stood up the program that has already helped countless customers with their services.

“Shayne has always been one to think about how processes could be more efficient and easier for our customers and contractors,” said Office Coordinator Andrea Duffy. “Shayne’s extra effort has reached our customers that have purchased an energy-efficient manufactured home and received a rebate, commercial customers who have installed an EV Charger and now our commercial and industrial customers that are submitting rebate applications.”

“Shayne has an understanding of what our department wants and needs and continuously figures out ways to integrate the necessities into our new programs,” said Office Technician Courtney Kingery. “He is collaborative, never shuts down an idea without thinking of all possibilities and will help out with other issues unrelated to iEnergy in a timely fashion. Our entire department is benefitting from the work that he is doing.”

Everyone marvels at Shayne’s approachability and how even after a sleepless night with the babies, he’s still willing to go above and beyond to assist Team PUD.

“Shayne is one of those people who is always willing to help,” Michael said. “If someone comes to him with a question outside of his area of responsibility, he makes sure they are connected with the right person or finds the answer himself. He is consistently approachable, has a positive attitude, greets others with a smile and regularly checks in with teammates to see how they’re doing and whether they need anything. He is a genuine pleasure to work with.”

Shayne was born in Bellingham and grew up in Blaine, Washington. After college, he spent a year in Longview, Washington, interning at the KapStone pulp and paper mill. He followed that up with an internship at Cowlitz County PUD before coming to Snohomish County PUD.

He’s now been at the PUD for nine years and continues to enjoy his work overseeing iEnergy and supporting several MySnoPUD features related to self-service.

Along with taking care of his newborns and all the fun – and sleepless nights that go along with that – Shayne coaches hurdles for the Bishop Blanchet High School track team in the spring.

“I love helping customers and colleagues solve difficult, technical problems and making things better,” Shayne said. “I’m so grateful that I get to support a team whose mission is to incentivize and encourage energy efficiency in the community.

“I truly am so thankful to be able to be a part of this team, and this company. I’d like to thank all my friends and colleagues here at the PUD, not just in Energy Services, but across the organization. The PUD is such a special place to work. We are charged with providing a critical service to the people of Snohomish County, and top to bottom, you can tell that the people here take tremendous pride in executing that responsibility.”