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Contact us

We’re always here to help. If you’re a PUD customer, please use the phone numbers or form below.

Have a more specific question? Jump to our full directory >

Residential customers

Hours: weekdays, 8 am – 5:30 pm

Toll-free: Western Washington & outside Everett

Business customers

Hours: weekdays, 8 am – 5 pm

Please note, our busiest days are the 1st, 15th, and last two days of the month. On those days, the best times to call are 9 am–11:30 am and 1:30 pm–4 pm.

PUD offices

  • Electric Building Headquarters in Everett is open Monday-Friday, 8 am to 5 pm
  • Community offices in Arlington, Lynnwood and Monroe are open three days a week: Monday, Wednesday and Friday, 8 am to 5 pm
  • Community offices in Snohomish and Stanwood remain closed for now (payment drop box available)
  • View PUD holidays when we are closed for business

Click on the PUD logos in the map below to find details about office locations.

As your Community Partner, we are ready to help you. Please use this form below for non-urgent questions and requests, and we will get back to you within three business days.

Do not use this form to report a power outage. Instead, use our Outage Map to report power outages (click here to report an outage).

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