Connect Up: Benefits
The PUD’s Connect Up program will deliver an array of new benefits for customers, enriching the customer experience and helping the PUD become the “Utility of the Future.” Connect Up will focus on PUD customers, giving them new options to take control of their energy usage, providing on-demand service and a more dependable bill. Here’s a look at some of those new benefits:
Detailed energy usage: Customers will receive detailed insight into how much energy they are using in 15-minute increments on their bill and through the MySnoPUD customer portal. Customers can use that information to make more informed decisions to save energy.
Flexible billing: Customers will be able to choose their billing date range, due date and eventually take advantage of pre-pay options to help with their budgeting.
No more bills based on estimates: Customers will no longer receive the occasional monthly bill based on an estimated read as Connect Up will make meter reading easier and more efficient. Today, estimated bills can occur due to weather or access issues.
Same-day meter service: Real-time remote reconnect and disconnect for customers moving in or out means no longer having to wait for a truck/field worker to be dispatched to your home or business. It also means a more equitable reconnect/disconnect services for all customers no matter where they live.
Less Carbon Emissions: Remote meter reading and connect/disconnect means fewer PUD cars and trucks on the road emitting greenhouse gases.
For a look at all the benefits customers can expect as soon as they receive their meter, click here
The benefits below will not be available immediately, but the PUD has plans to enact them in the near future:
Outage detection: Though not available Day 1, customers will eventually no longer have to call in their outage as the new meters will alert the PUD that an outage has occurred. This capability will improve the PUD’s outage response and decrease restoration times.
New rate designs: Customers will eventually be able to save money or earn bill incentives by taking advantage of new rate designs and shifting their energy usage to off-peak hours.
EV charging rates: Customers who own an electric vehicle will be able to take advantage of cheaper rates by signing up for time-of-day rate designs and charging their car at off-peak hours.