CLOSE Close
MySnoPUD Sign In
Remember Me
Forgot your Password? Create an Account
"Remember me" will keep you logged in and will store your User ID on the computer you are using. Do NOT use this feature on public computers (such as those in a library, hotel, or internet cafe).
Not Enrolled?
Create a profile Make a one-time payment

ADA Complaint Process

The following complaint process may be used by anyone who desires to file a complaint alleging discrimination on the basis of disability in the provision or accessibility of a PUD program, service, or activity.

Complaint Process

  • Submit a complaint using the Online ADA Complaint Form.
  • The complaint should be filed as soon as possible, but no later than 60 calendar days after the alleged violation.
  • The complaint should be submitted by the grievant and/or designee.
  • An alternative means of a filing a complaint – such as a personal interview or a tape recording – will be made available upon request by the grievant or designee.
  • Within 15 calendar days after receiving the complaint, the ADA Coordinator and/or designee will meet (in-person or remotely) with the grievant to discuss the complaint and possible resolution.
  • Within 15 calendar days of the meeting, the ADA Coordinator will respond to the complaint in writing or by other appropriate accessible format.
  • If the ADA Coordinator response does not resolve the complaint to the satisfaction of the grievant, the grievant may, within 15 calendar days of issuance of the response, appeal the decision in writing to the PUD Chief Operating and Legal Officer. The basis for the appeal should be clearly stated. The appeal should be mailed or emailed to:

Colin Willenbrock
Chief Operating and Legal Officer
Public Utility District No. 1 of Snohomish County
P.O. Box 1107
Everett, Washington 98206-1107
fcwillenbrock@snopud.com

  • An alternative means of a filing the appeal – such as a personal interview or a tape recording – will be made available upon request by the grievant or designee.