Water Service Policies & Procedures
Our Policies & Procedures manual has been separated into sections for easier viewing. Click on any title below to view the appropriate PDF version of that section.
Policies & Procedures manual
Section 1: Introduction
Goal, Related Policies, Scope of Manual, Application of Policies & Procedures, Revision, Conflict, Saving Clause, Definitions
Section 2: General terms, conditions, and policies for Water Service
General Provisions; Initiating & Terminating Service; Service & Equipment Requirements; Meter Reading, Billing, Payment & Collections; Dispute Resolution; Rates, Fees & Charges; Violations; Fire Protection & Hydrant Use; Special Arrangements for Short-term Water Usage
Section 3: Extension policies
Introduction, Administrative Procedures for System Extension, Financing & Fees, Design, General Construction Procedures, Interim Connections
Section 4: Satellite system management
Introduction, Policies & Procedures for Direct Service, Policies & Procedures for Contract Services, Policies & Procedures for Support Assistance
Appendix A: Standards & specifications for design & construction (3 MB)
Introduction, Design Standards, Material and Construction Specifications - updated 7/6/22
Appendix B: Rates, charges & fees
Water Rates
Developers
General information for developers of water installations