Connect Up: Deployment
Connect Up Meter Exchange Information
The PUD began exchanging electric and water meters on customers’ homes in August of 2023. Exchanges of commercial and industrial meters will begin in early 2024. This is a significant undertaking as the PUD has more than 380,000 electric meters to install and 23,000 water meters.
All meter exchanges will be completed by PUD staff and should not take more than 10 minutes for electric meters and 30 minutes for water. Though there is a brief interruption of electrical and water service due to the exchange, the PUD aims to make the process as convenient as possible and appreciates your patience.
Important note: Customers who opt out of our Connect Up program will receive a new meter with the communication radio disabled.
Prior to an exchange, PUD customers will receive a letter, postcard and email making them aware of the pending exchange. The letter, which customers will receive three to four months prior to installation, will give instructions on how customers can opt out. Customers will be able to begin the opt-out process once they receive their customer letter.
What you can expect during your exchange:
- A PUD employee will knock on your door prior to installation of the new meter. If there is no answer at the door, the installer will proceed with installation.
- For electric meters, exchanges will typically occur between 8 am and 5 pm, Monday through Friday. Water meters exchanges will typically occur between 7 am and 3 pm.
- It’s important that PUD installers can physically access the meter on your property. To help facilitate installation, please trim any vegetation and remove any obstacles near the current meter on or near your home.
Our customers’ safety, security and privacy are our top priorities. PUD employees will be conducting all meter exchanges and will be wearing PUD and Connect Up-branded clothing and have their PUD badge visible. If you have any questions about your exchange or a person at your door claiming to be a PUD employee, please call 425-783-1070. Our Customer Service Representatives can confirm the identity of all PUD employees and assure customers that the exchange is legitimate.
If you’d like to know more about advanced meters and the many benefits they provide, click here.
Exchange FAQs
What if my meter is not accessible?
If the PUD installer can’t physically access the meter on your property, it may be necessary to schedule an appointment. To help facilitate installation, please trim any vegetation and remove any obstacles near the current meter on or near your home.
What if I received my letter, but don’t speak English?
We understand that English is not the first language of all PUD customers. To help communicate this significant project and exchange process, we have created a webpage with the Connect Up Meter Exchange Letter and the ability to use Google translate to read it. Visit snopud.com/cutranslate to read the letter in Spanish or directions on how to translate it into more than a dozen other languages. Customers can also call 425-783-1070 to learn more.
What if the exchange can’t be completed due to electrical issues?
If an issue is encountered during installation, the PUD will have electricians on call to troubleshoot minor electrical repairs to minimize downtime. Though the PUD owns the meter, PUD customers are responsible for the electrical equipment connecting the meter to the home and all electrical equipment beyond that. PUD customers will incur the cost of fixing significant issues to their own electrical equipment.
What if I’m unsure that the person at my door is a PUD employee?
Our customers’ safety, security and privacy are our top priorities. If you have any questions about your exchange or a person at your door claiming to be a PUD employee, please call 425-783-1070. Our Customer Service Representatives can confirm the identity of all PUD employees and assure customers that the exchange is legitimate.
What if I don’t want an advanced meter?
The PUD is committed to offering residential customers the ability to opt out of this program. Customers who opt out will not be able to access the many benefits that come with the PUD’s Connect Up program. Note: Customers who opt out will receive a new meter with the communication radio disabled.
Not all customers are eligible to opt out of Connect Up. Some examples of customers who are not eligible to opt-out include:
- Customers who live in multi-unit residences with more than four units
- PUD water customers
- Commercial and industrial customers
- Customers with net metering and/or temporary services
- Customers who live on Hat Island
The PUD’s Board of Commissioners has approved two opt-out options:
- Customer can have a PUD meter reader read their meter for a monthly fee of $25, or
- Customer can submit a picture of their meter and perform a self-read each month for a monthly processing fee of $5 per meter
Customers can’t apply to opt out until they receive their first customer letter three to four months prior to their installation.
For more FAQs, visit snopud.com/connectup.