Keeping the power on during high-heat events
Customer access to electricity and water during critical high-heat events is a safety issue for the PUD; our customers, our communities, and our employees.
Starting July 23, 2023, Snohomish County PUD will stop disconnecting residential customers’ electricity or water service during high-heat events. Additionally, the PUD will reconnect any previously disconnected electric and water service requested by customers during high-heat events.
The National Weather Service closely monitors and provides heat-related alerts, such as Excessive Heat Warnings, Heat Advisories, and others. The PUD will utilize the National Weather Service’s heat-related alerts to identify when to stop disconnections and reconnect existing disconnected customers, for safety purposes.
For any day the National Weather Service has either issued a heat-related alert or announced that it intends to issue a heat-related alert, customers within the impacted area will not be disconnected for non-payment. Any customers within the impacted area who have previously been disconnected may be reconnected, if requested by the customer.
Heat-related alerts by the National Weather Service include:
- Excessive Heat Warning
- Heat Advisory
- Excessive Heat Watch
- Excessive Heat Outlook
Snohomish County PUD understands that access to electricity and water services during excessive or extreme high-heat events is a safety issue for everyone.
This is not only PUD policy. The PUD encouraged and aided the development of recently passed state legislation that sets the thresholds for high-heat events, prohibits utilities from terminating utility service due to non-payment, and allows disconnected customers to request reconnection during high-heat events.
On days when a heat-related alert is in effect, the PUD will post that information on our website and PUD Facebook and Twitter accounts.
No, the PUD will not require customers agree to a payment plan in advance of reconnection.
The PUD is committed to working with each and every customer; high-heat events are no exception. After an announced heat alert ends, we encourage customers to contact customer service at 425-783-1000 to work on how we can best continue to provide service.