Connect Up Communications
Connect Up is an important modernization project for the PUD and we are striving to keep customers informed every step of the way. These communication efforts include letters mailed to customer homes and businesses, also featured here for your ease of access. If you’d prefer to read this (or any) page of our website in a language other than English, click the language drop-down (it says “English” on desktop view and “Language” on smartphones/tablets).
Installation Notice
Dear Valued PUD Customer,
The PUD is currently upgrading its infrastructure by installing new advanced electric meters on all customers’ homes and businesses as part of its Connect Up Program. These new meters will provide you with a variety of benefits, including more detailed energy usage information, a more dependable bill and on-demand service.
Sometime in the next three to four months, a PUD employee will visit your location to upgrade the existing electric meter at your home or business. We appreciate your patience during the installation, which will take approximately 5 to 10 minutes. The installation is free of charge for all customers.
What you can expect during installation:
- A PUD employee will knock on your door prior to installation. If there is no answer at the door, the installer will proceed with installation.
- Customers may experience a brief interruption of their electrical service during the installation. This shouldn’t last more than 5 to 10 minutes unless they encounter issues.
- Installations typically occur between 8 a.m. and 5 p.m., Monday through Friday.
- If an issue is encountered during installation, the PUD will have electricians on-call to troubleshoot minor electrical repairs to the customer’s meter equipment to minimize downtime.
- If the PUD installer can’t physically access the meter on your property, it may be necessary to schedule an appointment. To help facilitate our installer, please trim any vegetation and remove any obstacles near the current meter on or near your home.
For more information on our Connect Up Program, including deployment information and a list of new and exciting benefits, click here.
For information on eligibility and how to opt out of the PUD’s Connect Up program, look for a mailed notification letter to your home or business as your installation approaches.
Sincerely,
Your PUD Connect Up Team
Printable translation
Welcome postcards
Electric Meter
Your New Meter is Home!
Your new electric meter delivers an array of benefits, including:
- Detailed energy usage
- Flexible billing options
- No more estimated bills
- Same day meter service
- Less carbon emissions
Visit snopud.com/connectup for more information or call 425-783-1070 to speak to a Customer Service Representative.
Please note: your meter exchange will require a short power outage. Please remember to reprogram any devices that could be impacted by an outage.
Use this link to take our survey and let us know how we did. We appreciate your feedback!
Water Meter
Your New Meter is Home!
Your new water meter delivers an array of benefits, including:
- Leak detection
- Detailed water usage
- Flexible billing options
- No more estimated bills
- Less carbon emissions
Visit snopud.com/connectup for more information on your new water meter or call 425-783-1070 to speak to a Customer Service Representative.
Use this link to take our survey and let us know how we did. We appreciate your feedback!