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File a claim

The PUD is self-insured for property damage and/or bodily injury liability. If you feel you have a valid claim for damages against the PUD, in accordance with RCW 4.96.020, claims for damages against the PUD must be filed with the Risk Management Claims Department. To file a claim:

Click here to access our online claim form

  • Please be sure the form is completed, signed and all documentation (such as pictures and receipts) are attached before submitting.
  • For additional information or to request a paper form be mailed to you, contact the Claims Department at claims@snopud.com or by calling 425-783-8389 during business hours. Paper forms are also printable from this page (look for the “paper forms” section).

Process

Once your claim form is received, the PUD, along with a claims adjusting firm, will conduct an investigation regarding your claim.

If the PUD is Deemed Responsible: If the investigation reveals damages were a result of negligence on the part of Snohomish County PUD, the claims adjuster will contact you regarding an amicable settlement.

If the PUD is Not Deemed Responsible: If the investigation reveals the PUD is not responsible for damages, you will receive a letter from the claims adjuster regarding the denial of your claim.

Per Snohomish County PUD Customer Service Regulations, the PUD shall not be liable for any disruption, loss, injury or damages caused by any event that is reasonably beyond the PUD’s control. Such events include wind, fire, acts of the elements, generation failures, breakdowns, repairs, maintenance, improvements or changes in PUD facilities.