Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Policies & Procedures

Below is the PUD Policies & Procedures Manual for Administration of Water Services. It has been separated into sections for easier viewing. Click on any title below to view the appropriate PDF version of that section.

Download "wpp_contents_1113.pdf" Water Policies & Procedures Manual
Table of Contents
Download "wpp_sec1_1113.pdf" Section 1: Introduction
Goal, Related Policies, Scope of Manual, Application of Policies & Procedures, Revision, Conflict, Saving Clause, Definitions
Download "wpp_sec2_1113.pdf" Section 2: General Terms, Conditions, and Policies for Water Services
General Provisions; Initiating & Terminating Service; Service & Equipment Requirements; Meter Reading, Billing, Payment & Collections; Dispute Resolution; Rates, Fees & Charges; Violations; Fire Protection & Hydrant Use; Special Arrangements for Short-term Water Usage
Download "wpp_sec3_1113.pdf" Section 3: Extension Policies
Introduction, Administrative Procedures for System Extension, Financing & Fees, Design, General Construction Procedures, Interim Connections
Download "wpp_sec4_1113.pdf" Section 4: Satellite System Management
Introduction, Policies & Procedures for Direct Service, Policies & Procedures for Contract Services, Policies & Procedures for Support Assistance
Download "wpp_stds_042816.pdf" Appendix A: Standards & Specifications for Design & Construction (3 MB)
Introduction, Design Standards, Material and Construction Specifications - updated 04/28/16
Download "WaterRates.pdf" Appendix B: Rates, Charges & Fees
Water Rates, effective 4/1/18
Download "backflow-testers_515.pdf" Certified Backflow Tester List
Updated 05/27/15