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News May 31, 2022

PUD options for customers behind on electric, water bills

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PUD options for customers behind on electric, water bills

As your community partner, we are here for you.

“We know there are many customers with varying circumstances who may be in need of assistance,” said John Haarlow, PUD CEO/General Manager. “We want every customer who feels they might need help paying their bill or managing a balance to reach out to us. Assistance is only a phone call away.”

PUD Customer Service Representatives have a variety of options to help customers remain current on their electric and water bills such as extended payment arrangements, payment plans to budget monthly expenses, as well as reduced bills for income-qualified customers.

If you need assistance, we encourage you to speak with one of our Customer Service Representatives at 425-783-1000 (Monday through Friday, 8:00 am to 5:30 pm, excluding holidays)

Even though we have reinstated our disconnection for non-pay process, we first want to assist you with the many options to avoid any disruption to your service.

Your PUD desires to reach out proactively to those who are experiencing financial hardship and help them return to manageable balances. The PUD is also partnering with local agencies to connect qualified customers with available federal grant money to ensure as many customers as possible can be reached.

“This assistance is not one-size-fits-all,” said Pam Baley, PUD Assistant General Manager of Customer and Energy Services. “If a customer is struggling with a balance, it is important to contact us so we can find the best solution for their individual situation. Our goal is to meet customers where their needs are, whether that means help with payment arrangements, financial assistance, or energy-saving products.”

Use our easy-access tools! Customers can access their account information through the MySnoPUD customer portal. MySnoPUD gives customers 24/7 secure access to their account, including account balance, payments, and billing history. A recent upgrade allows PUD customers to access and initiate payment arrangements on MySnoPUD.

Please check out our Marketplace for energy-saving products or contact one of our Customer Energy Service Representatives at 425-783-1700 (Monday-Friday, 8:00 am to 5:30 pm, excluding holidays).