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Our response to COVID-19

Community Support Plan

In response to the COVID-19 outbreak, Snohomish County PUD has developed a COVID Community Support Plan to help customers struggling to pay their electric and water bills. The plan makes funds available for both residential and small business customers affected by the COVID outbreak.

“We know these are challenging times for some of our customers and we want to ensure that we are helping support those that need help,” said John Haarlow, Snohomish PUD CEO/GM. “We are all in this together and as a provider of a critical service we play an important role, one which we take seriously.”

The PUD’s plan not only allows for residential customers who have suffered sudden job loss to get immediate help, but also small business owners who have experienced rapid loss of business as well.

“This is an evolving situation, and we see this as a needs-based plan that can quickly serve our customers who have had their lives turned upside down,” said Pam Baley, PUD Assistant General Manager of Customer & Energy Services. “For customers in need now, we want to help with their utility bill so they can take care of what really matters.”

The PUD’s Community Support Plan allows for:

  • Bill credit for residential customers who have experienced an income loss due to the COVID outbreak.
  • Bill credit for small business customers who have had their operations limited or closed due to the COVID outbreak.

The PUD’s Customer Support Plan will be regularly evaluated by PUD leadership in order to best serve its customers.

For our Community Support Plan, please call PUD Customer Service at 425-783-1000 (Monday-Friday, 8 a.m. to 5:30 p.m.)


Even though our offices are closed to public access, our helpful customer service representatives are still available by phone at 425-783-1000, Monday through Friday, 8 a.m. to 5:30 p.m. (toll-free outside the Everett local calling area at 1-877-783-1000). Customers can also contact us via email at Due to potential high volumes, please allow us 2 to 4 days to respond to your email.

Our outage map is always a good resource for outage information or to report an outage. It is available 24/7.