Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Latest Buzz

Visit SnoPUD for all the latest information about what’s going on at the utility, and see what we’ve been up to.

Here you will find press releases, special reports, our customer newsletter ("The Wire"), our customer magazine ("Current") and our Outage Center.

Press Releases

(Current News)

  • SnoPUD Crews Continue Restoration Efforts in Wake of Storm

    Access issues have hampered restoration efforts so far, but PUD crews continue to make progress

    Since a strong windstorm hit the Puget Sound region on Tuesday night, Snohomish County PUD crews have restored power to more than 200,000 customers and completed upwards of 1,200 separate restoration incidents. As of 9:00 a.m. Saturday morning, approximately 970 PUD customers remain without power, most of them in the Lake Goodwin and Stanwood areas. Many of these customers have been without power for more than 60 hours.

    “We appreciate the frustration some of our customers are experiencing, and we want them to know we understand,” said John Haarlow, Snohomish PUD CEO/GM. “Our PUD customers should know we are doing everything we can do to get their power on as quickly and safely as possible. Our crews continue to work through very challenging conditions, and we will not rest until every customer has their power restored.”

    The PUD anticipates all but a few hundred customers to be restored by Saturday evening.

    The extent of the damage across the PUD’s service area has extended repair times. The high winds from the storm combined with the saturated ground from extensive rain in the previous days created an environment in which trees and poles fell more easily. The damage is requiring PUD crews to replace poles and damaged equipment and wait for downed trees to be cleared to gain access to many jobs.

     “We have sent many of our crews to the northern portion of the county and Camano Island to help with restoration efforts in that area,” said Aaron Janisko, who is overseeing storm restoration as the PUD Senior Manager of Regional Design and Construction Services. “We appreciate the patience our customers have shown throughout this storm.”

    Early in the storm, the restoration efforts of PUD crews focused on the transmission system, delaying assessment on the utility’s distribution system. While early repairs brought up thousands of customers, as crews move down the priority list, completed work restored power to smaller numbers of customers.

    “Most of the remaining outages are impacting smaller pockets of customers,” said Janisko. “That means time-consuming repairs bring up fewer customers and can seem like we’re slowing down. Be assured, our crews are working just as hard now as they did at the beginning of the storm.”

    Access issues have been a challenge throughout the restoration process. Felled trees across roadways, poles down in hard-to-reach areas and even flooded areas have made it difficult and time consuming for crews to get to their jobs to make repairs.

    The PUD wants to reinforce the message that customers should never attempt to repair wires or other electrical equipment themselves during an outage. Attempting to fix electrical lines is not only dangerous, it can be deadly. Customers should remain at least 30 feet away from downed power lines.

    Mutual aid crews from across the state of Washington have traveled to Snohomish County and Camano Island to help with restoration efforts. Crews from Benton PUD, Okanogan PUD, Clallam PUD, Grays Harbor PUD, Douglas PUD and Grant PUD have all traveled to the Puget Sound to helped complete work and restore power to Snohomish PUD customers.

  • SnoPUD to Host Drive-Thru Holiday Lighting Exchange on Nov. 20

    Customers can trade up to five strands of incandescent holiday lights for energy-efficient LEDs

    The PUD is helping customers have a little brighter and greener holiday.

    The PUD is hosting a socially distant drive-thru Holiday LED Lighting Exchange from noon to 3 p.m. on Friday, November 20, outside PUD Headquarters in downtown Everett at 2320 California Street.

    Customers can exchange up to five strands of their working incandescent holiday lights or five cans of non-perishable food items, per household, for the same number of LED holiday lights at no charge. The PUD will hand out up to 10,000 strands of Energy Star certified multicolor and white lights while supplies last.

    Customers will drive up in their cars, place their old lights or non-perishable food items directly into large recycling containers and pick up a pre-bagged set of lights. PUD staff onsite will wear masks and gloves and practice social distancing. Customers must wear a mask while onsite at the PUD.

    LED holiday lights use 75% less energy than conventional incandescent strands, lowering customers’ energy usage and saving money on winter PUD bills. LED holiday lights also last up to 10 times longer, reduce the risk of fire and are more durable than their incandescent counterparts.

    For customers who would like to purchase a package of LED holiday lights, the cost is approximately $10 to $15 per string of 70 lights. They are available at Bartell Drugs, Target, The Home Depot, Lowes and other stores. Customers should look or ask for Energy Star LEDs to be sure the lights are energy efficient.

    For more information on the PUD’s Holiday Lighting Exchange, including a calculator to see how much customers can save by switching to LED holiday lights, click here.

  • Warning: Beware of Scammers Targeting SnoPUD Customers

    As reports of scam attempts increase, the PUD offers tips on what to do if targeted

    Snohomish County PUD has received multiple reports of scammers targeting customers in recent days. The PUD is warning customers about this increase as scammers attempt to take advantage during this uncertain time.

    These potential scams may be committed over the phone, through mailers, via text messages or by people visiting homes or business. Common techniques include claiming bills are delinquent, that special funding is available or that personal information on a customer’s account is incorrect or out of date. Scammers will often ask for immediate payment and sensitive personal or financial account information, often threatening immediate disconnection.

    Always double check! If customers receive a call from the PUD that raises doubt, they are advised to call the PUD at 425-783-1000 to verify the call.

    Scammers will often spoof PUD phone numbers or use PUD logos to make their scams seem more legitimate. Here are tips on how customers can know that a call or visit from a PUD employee is official:

    • Scammers often threaten immediate disconnections. Currently due to the pandemic, the PUD has paused disconnections for non-payments and late fees.
    • The PUD will never call a customer and threaten to disconnect their power in 30 minutes if the customer doesn’t send immediate payment.
    • The PUD does not collect payments at customers’ homes or businesses.
    • The PUD never asks customers for credit card numbers for payment.
    • The PUD never asks to be paid via gift card or “green dot”/reload cards.
    • PUD employees visiting a customer’s home or business will always have a PUD identification badge with a photo, first name and a PUD logo. To verify, customers should ask to see it.
    • Scammers often target senior citizens or those not fluent in English. The PUD encourages anyone who receives a call from the PUD to verify the call before taking any action. Call 425-783-1000 to verify any PUD call. 

    Customers can also thwart scammers by visiting MySnoPUD, the new and improved online PUD account management tool, and signing up. MySnoPUD gives customers 24/7 secure access to their billing, energy and water usage data and more. They can verify if their account is overdue or a payment has not been applied. They can also schedule and manage automatic payments and review their billing history. To learn more, click here.

    During this time of need, scammers are actively misleading customers with promises of money to help pay electric and water bills. The PUD has a robust Income-Qualified Assistance Program that provides relief to customers in need. Recent changes to the program have expanded eligibility and increased discount amounts for most customers in the program.

    Customers looking for help in paying their electric and water bills can call the PUD’s Customer Service at 425-783-1000. For more information on the PUD’s Income-Qualified Assistance Program, customers can click here.

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