Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Latest Buzz

Visit SnoPUD for all the latest information about what’s going on at the utility, and see what we’ve been up to.

Here you will find press releases, special reports, our customer newsletter ("The Wire"), our customer magazine ("Current") and our Outage Center.

Press Releases

(Current News)

  • PUD Earns 2021 ENERGY STAR Award for Excellence
    4/13/2021

    For the second year in a row, PUD recognized for promotion of energy-efficiency products

    Snohomish County PUD is proud to announce that it has received the 2021 ENERGY STAR Award for Excellence for promotional efforts in expanding energy-efficiency outreach and delivering 35,000 free ENERGY STAR-certified energy-efficiency bundles to customer households, resulting in over 4.3 million kilowatt-hours (kWh) saved.

    “Energy efficiency and conservation are a key part of the PUD’s commitment to serve our customers with clean and affordable energy,” said Pam Baley, PUD Assistant General Manager of Customer & Energy Services. “This award is an honor and a reflection of the hard work of our employees to reach customers in effective and unique ways during a challenging year.”

    This is the second year in a row the PUD has been honored by ENERGY STAR for its energy efficiency efforts. The PUD has been helping customers make their homes and businesses more energy efficient for more than 40 years.

    In 2020, the PUD focused its efforts on helping customers lower their energy usage and bills as they dealt with significant challenges during the COVID-19 pandemic. Key accomplishments include:

    • Reduced overall energy needs by more than 53 million kilowatt-hours (kWh), saving customers approximately $5 million.
    • Provided more than 4,000 EKITs, consisting mainly of LEDs to welcome customers new the PUD’s income-qualified discount program. These EKITs resulted in customers saving almost 200,000 kWh.
    • Offered three distinct bundles of energy-efficiency products to local businesses highly impacted by the pandemic, including commercial kitchens, retail establishments and office spaces. Business customers claimed 822 bundles for a savings of almost 2 million kWh.
    • Updated ENERGY STAR clothes washer offer to $50 Smart Reward and simplified qualifications, making the process easier and more appealing for sales associates to promote.
    • Sold more than 250 ENERGY STAR-certified heat pump water heaters during a five-week limited time offer, surpassing the previous year’s promotion by 412%.
    • Conducted a Spring Smart Rewards sweepstakes to draw customers to the PUD’s Smart Rewards site, which features ENERGY STAR products, that resulted in more than 3,800 customer entries, an increase of 135% over 2019.

    “ENERGY STAR award-winning partners are showing the world that delivering real climate solutions makes good business sense and promotes job growth,” said Michael S. Regan, Environmental Protection Agency Administrator.

    ENERGY STAR Excellence awards are given to companies and organizations in recognition of important contributions to energy efficiency. For a complete list of 2021 winners and more information about ENERGY STAR’s awards program, visit energystar.gov/awardwinners.

    The PUD is partnering with manufacturers to provide a combined limited-time offer on Google Nest and ecobee smart thermostats for its customers through April 22. The offer includes manufacturer price discounts and PUD instant rebates on three smart thermostat models: Google Nest’s Snow and Charcoal thermostats and ecobee’s smart thermostat with voice control. All three products can be found on the PUD Marketplace at marketplace.snopud.com.

    For more information, contact Aaron Swaney at 425-783-1776.

  • PUD Partners with Manufacturers to Offer Smart Thermostat Discounts
    4/9/2021

    Customers can get discounts and rebates on Nest, ecobee smart thermostats for a limited time

    To celebrate Earth Day, Snohomish County PUD is partnering with manufacturers to provide a combined limited time offer on Nest and ecobee smart thermostats for its customers through April 22.

    The offer includes manufacturer price discounts and PUD instant rebates on three smart thermostat models: Google Nest’s Snow and Charcoal thermostats and ecobee’s smart thermostat with voice control. After discount and rebate, both Nest thermostats are less than $25.

    All three products can be found on the PUD Marketplace at marketplace.snopud.com. Orders will be shipped within 15 business days of the order being placed, and the PUD is providing free shipping for all Marketplace orders made during the promotional period.

    The PUD is preparing to launch a variety of voluntary pilot programs that will incentivize customers to change their behavior or employ innovative home smart technology such as Nest or ecobee smart thermostats. Customers who own qualified Nest or ecobee smart thermostats or connected electric vehicle chargers will be able to join a FlexEnergy pilot to earn incentives in the form of bill credits and some may even save money through a reduced energy rate. The PUD plans to open enrollment for FlexEnergy pilots later this spring.

    The PUD’s FlexEnergy pilot programs are open to all PUD customers who meet eligibility requirements and will help the PUD learn about customer flexibility, adoption of new rate designs and how shifting energy usage can help meet future demand and keep the PUD’s power supply clean.

    For more information on the PUD’s FlexEnergy pilot programs or to register for updates, visit snopud.com/flexenergy.

  • PUD Distributes Free Pollinator Kits to Local Libraries
    4/7/2021

    In recognition of Earth Day, Snohomish PUD is providing free pollinator kits to area students in partnership with the Everett Public Library System, Sno-Isle Library and the Boys and Girls Club.

    Starting this week, the Everett Public Library System will distribute 50 mason bee houses to the community via its website (www.epls.org). The Sno-Isle Library will distribute 30 butterfly feeders via its mobile library. The Boys and Girls Club of Snohomish County will receive 50 hummingbird feeders for students who utilize its facility.

    “We are excited to share these kits with young people in our community this Earth Month,” said Laura Zorick, Communication and Marketing Representative. “The PUD is dedicated to working to preserve and enhance our natural surroundings. We hope that these kits help inspire young people to take steps in their own backyards to protect the pollinators that are so vital to the health and vibrancy of our natural environment.”  

    Each kit comes with instructions, necessary materials and background information on why the particular pollinator is important to our ecosystem. The kits are designed for students at a third or fourth-grade level.

    The PUD has a team of dedicated employees who value our natural resources and strive to protect them. Our team works to promote waste reduction, energy efficiency and sound environmental practices during all daily activities. Click here to learn more about the PUD’s environmental commitment.

  • SnoPUD to Host Drive-Thru Holiday Lighting Exchange on Nov. 20
    11/17/2020

    Customers can trade up to five strands of incandescent holiday lights for energy-efficient LEDs

    The PUD is helping customers have a little brighter and greener holiday.

    The PUD is hosting a socially distant drive-thru Holiday LED Lighting Exchange from noon to 3 p.m. on Friday, November 20, outside PUD Headquarters in downtown Everett at 2320 California Street.

    Customers can exchange up to five strands of their working incandescent holiday lights or five cans of non-perishable food items, per household, for the same number of LED holiday lights at no charge. The PUD will hand out up to 10,000 strands of Energy Star certified multicolor and white lights while supplies last.

    Customers will drive up in their cars, place their old lights or non-perishable food items directly into large recycling containers and pick up a pre-bagged set of lights. PUD staff onsite will wear masks and gloves and practice social distancing. Customers must wear a mask while onsite at the PUD.

    LED holiday lights use 75% less energy than conventional incandescent strands, lowering customers’ energy usage and saving money on winter PUD bills. LED holiday lights also last up to 10 times longer, reduce the risk of fire and are more durable than their incandescent counterparts.

    For customers who would like to purchase a package of LED holiday lights, the cost is approximately $10 to $15 per string of 70 lights. They are available at Bartell Drugs, Target, The Home Depot, Lowes and other stores. Customers should look or ask for Energy Star LEDs to be sure the lights are energy efficient.

    For more information on the PUD’s Holiday Lighting Exchange, including a calculator to see how much customers can save by switching to LED holiday lights, click here.

  • Warning: Beware of Scammers Targeting SnoPUD Customers
    9/30/2020

    As reports of scam attempts increase, the PUD offers tips on what to do if targeted

    Snohomish County PUD has received multiple reports of scammers targeting customers in recent days. The PUD is warning customers about this increase as scammers attempt to take advantage during this uncertain time.

    These potential scams may be committed over the phone, through mailers, via text messages or by people visiting homes or business. Common techniques include claiming bills are delinquent, that special funding is available or that personal information on a customer’s account is incorrect or out of date. Scammers will often ask for immediate payment and sensitive personal or financial account information, often threatening immediate disconnection.

    Always double check! If customers receive a call from the PUD that raises doubt, they are advised to call the PUD at 425-783-1000 to verify the call.

    Scammers will often spoof PUD phone numbers or use PUD logos to make their scams seem more legitimate. Here are tips on how customers can know that a call or visit from a PUD employee is official:

    • Scammers often threaten immediate disconnections. Currently due to the pandemic, the PUD has paused disconnections for non-payments and late fees.
    • The PUD will never call a customer and threaten to disconnect their power in 30 minutes if the customer doesn’t send immediate payment.
    • The PUD does not collect payments at customers’ homes or businesses.
    • The PUD never asks customers for credit card numbers for payment.
    • The PUD never asks to be paid via gift card or “green dot”/reload cards.
    • PUD employees visiting a customer’s home or business will always have a PUD identification badge with a photo, first name and a PUD logo. To verify, customers should ask to see it.
    • Scammers often target senior citizens or those not fluent in English. The PUD encourages anyone who receives a call from the PUD to verify the call before taking any action. Call 425-783-1000 to verify any PUD call. 

    Customers can also thwart scammers by visiting MySnoPUD, the new and improved online PUD account management tool, and signing up. MySnoPUD gives customers 24/7 secure access to their billing, energy and water usage data and more. They can verify if their account is overdue or a payment has not been applied. They can also schedule and manage automatic payments and review their billing history. To learn more, click here.

    During this time of need, scammers are actively misleading customers with promises of money to help pay electric and water bills. The PUD has a robust Income-Qualified Assistance Program that provides relief to customers in need. Recent changes to the program have expanded eligibility and increased discount amounts for most customers in the program.

    Customers looking for help in paying their electric and water bills can call the PUD’s Customer Service at 425-783-1000. For more information on the PUD’s Income-Qualified Assistance Program, customers can click here.

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425-783-8411
(M-F, 8am to 5pm)