Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Latest Buzz

Visit SnoPUD for all the latest information about what’s going on at the utility, and see what we’ve been up to.

Here you will find press releases, special reports, our customer newsletter ("Currently"), our customer magazine ("Current") and updates during major storms.

Press Releases

(Current News)

  • PUD Low-Income Assistance & Other Support Available

    Help for Those in Need

    Thousands of low-income customers will receive help with their electric bills this year through energy assistance programs offered by Snohomish County Public Utility District. The programs currently provide reductions of 20 percent, 40 percent, or 60 percent off PUD electric and water bills. The discount percentage that customers receive depends on their income level.

    Currently, the low-income discount is available to PUD customers who have a household annual income that is below 125 percent of the federal poverty level ($30,750 for a family of four). Also eligible for discounts are senior citizens who are 62 years of age or older and have a combined disposable annual income of less than $28,973. Income thresholds are subject to change. For the most up-to-date information, see the discount section on the PUD website.

    For an application or more information about the PUD’s assistance programs, customers should click here or call Customer Service at 425-783-1000.

    Project PRIDE:

    Project PRIDE is another assistance program that raises voluntary contributions from PUD ratepayers for low-income customers who need help with their bills. It is now administered by St. Vincent de Paul, (SVDP) which has a decades-long relationship in helping area residents. SVDP will maintain and account for all customer donations to Project PRIDE separately from its own assistance programs. All customer donations, 100 percent, will go directly to customers in need. Donations continue to be tax deductible.

    Customers seeking assistance of up to $150 per year can call St. Vincent de Paul directly at 425-374-1243. In-person appoints will be held at the offices next to its thrift store at 6424 Broadway, Everett, WA 98203.

    PUD customers can support this program by donating (click here) or mailing a check payable to Project PRIDE to PO Box 2269, Everett, WA 98213.

  • Snohomish PUD Ranks High Nationally in Large Business Satisfaction

    2017 E Source Survey

    Snohomish County PUD has been ranked third nationally in business customer satisfaction among a group of large electric utilities in the 2017 E Source “Large Customer Gap & Priority Benchmark Survey.” E Source surveyed more than 1,300 large business customer to identify the best utilities for business customer satisfaction.

    “The E Source business surveys give us invaluable insights about our customers to help us improve our account management, increase trust and better serve our customers,” said PUD Assistant General Manager of Customer and Energy Services Jim West.

    E Source noted that the PUD scored high in account management, but the utility’s real strength and the primary reason for its high ranking was due to top marks in utility satisfaction and perceived value. The PUD’s large business customers specifically noted the utility’s ability to offer a variety of rates, programs, and services and to provide useful information.

    The PUD has a longstanding commitment to helping its customers use energy wisely. In 2017, it again surpassed its energy conservation goals, reaching multiple business sectors including retail, manufacturing, office buildings, restaurants and public sector organizations. Major efficiency projects were completed with multiple customers including Boeing, Providence Regional Medical Center, Canyon Creek Cabinet Company and the Washington State Department of Transportation.

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(M-F, 8am to 5pm)