Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Latest Buzz

Visit SnoPUD for all the latest information about what’s going on at the utility, and see what we’ve been up to.

Here you will find press releases, special reports, our customer newsletter ("The Wire"), our customer magazine ("Current") and our Outage Center.

Press Releases

(Current News)

  • SnoPUD Offers Incentives, Tips for Conserving Energy in Cold Weather
    10/22/2020

    Easy energy-saving strategies for workers and students staying home during the pandemic

    With below average temperatures forecast for this weekend and more workers and students staying home due to the COVID-19 pandemic, keeping energy consumption down is more challenging than usual. Snohomish County PUD offers incentives on energy-efficiency products and easy energy-saving tips to help customers reduce usage and expenses.

    The PUD is currently giving away energy-saving bundles to residential customers while supplies last. The Entertainment Bundle includes six LED light bulbs, an advanced power strip and an LED night light. The Bathroom Bundle, which includes four LED globe light, a handheld showerhead, two aerators and an LED night light, is only available for PUD residential water customers. All bundles ship for free. To order a free bundle, customers can visit marketplace.snopud.com.

    Energy bills generally increase when temperatures drop because of heating costs. For customers with electrically heated homes, the PUD offers instant rebates to help pay for eligible heat pumps, which offer efficient heating in the winter – and cooling in the summer. Customers who upgrade their heating systems can save up to 50% on winter heating bills.

    Through Dec. 31, the PUD is offering enhanced rebates of an extra $500 for ducted heat pump and an extra $400 for ductless heat pump upgrades. Customers must have electric heat as a primary heating source and work must be completed by a PUD Registered Trade Ally to qualify. For more information on these incentives, visit snopud.com/heating.

    With the National Weather Service forecasting colder and wetter weather this winter, all PUD customers could benefit from these easy and inexpensive tips for conserving energy during cold weather:

    • Add caulking or weather-stripping to windows and doors. Adding or repairing the weather-stripping on your windows and doors can significantly reduce heat loss and drafts. Celebrate National Weatherization Day on Oct. 30 by improving the indoor air quality and energy efficiency of the home.
    • Practice zoned heating and lighting. A simple way to reduce energy usage is zone heating, or heating occupied rooms only. Customers who have existing baseboard or wall heating should turn down thermostats in unused rooms and close the door. The same goes for lights. They should be turned off any in rooms not being used.
    • Layer up and lower the thermostat. During the day, customers should set their thermostat at 68 degrees. As the temperature drops outside, this will make furnaces work less to keep the temperature comfortable in the home. At night or when they’re away, customers should drop their thermostat to 55 to save as much as 10% on their heating costs. Set smart thermostats at these thresholds to ensure even and efficient heating throughout the day and night.
    • Let the sun shine in. Using the natural warmth of the sun can help heat customers’ homes and give furnaces a break. Customers should open shades on south-facing windows during the day to let the sun in and close them at night to keep the warmth inside.
    • Wash laundry in cold water. By washing clothes in cold water, customers can save almost 90% of the energy needed to run a normal load. Even switching from the warm setting to the cold setting on half of loads can deliver significant savings.

    For more information on how to conserve energy, click here.

  • SnoPUD Encourages Customers to Address Past-due Balances
    10/6/2020

    PUD offers flexible payment arrangements to help customers struggling to pay their bill

    The PUD is reaching out to customers who have fallen behind on their bills to ensure their past-due balances are addressed prior to the utility resuming disconnections for non-payment. PUD customers will begin receiving letters this month encouraging them to make payment arrangements to keep their account balance manageable, as well as giving them options for financial assistance.

    “We recognize this year has been challenging for our customers and our community, and that for many those challenges continue,” said Pam Baley, PUD Assistant General Manager of Customer and Energy Services. “We are reaching out now because we want to make sure our customers are aware that we have programs for assistance and provide flexible payment options to help our customers catch up on unpaid balances.”

    Customers with a past-due balance are encouraged to make partial payments when unable to pay the full amount or call the PUD about options available to assist them with their bill. The PUD has flexible short-term payment arrangements, long-term monthly payment plans and other assistance plans that can help customers. Customers can call PUD Customer Service at 425-783-1000 for information on options.

    The PUD also has a robust Income-Qualified Assistance Program that provides relief to customers in need. Recent changes to the program have expanded eligibility and increased discount amounts for most customers in the program. Call 425-783-1000 or visit visit www.snopud.com/discounts for information.

    Though PUD offices remain closed, there are a variety of ways customers can pay their bill. Payments can be submitted by telephone toll-free at 1-888-909-4628 or by visiting www.snopud.com/mysnopud and signing up for bill payment. Customers can also call 425-783-1000 to set up a cash payment or visit select retail locations to use bill-payment services. 

    MySnoPUD, the new and improved online PUD account management tool, gives customers 24/7 secure access to their billing, energy and water usage data and more. Customers can check on their account balance, schedule and manage automatic payments and review their billing history. Within MySnoPUD, customers can sign up to receive email or text message notifications about their bill arrival, amount, payment status and due date reminders.   

    PUD customers should be vigilant against scammers. In an attempt to take advantage during these uncertain times, scammers have increased activity in the past few months. The PUD may call customers but will never ask for personal credit card or financial information or threaten immediate disconnection.

    The PUD recommends that if customers receive a call claiming to be from the PUD that raises doubt, they are advised to call the PUD at 425-783-1000 to verify the call.

  • Warning: Beware of Scammers Targeting SnoPUD Customers
    9/30/2020

    As reports of scam attempts increase, the PUD offers tips on what to do if targeted

    Snohomish County PUD has received multiple reports of scammers targeting customers in recent days. The PUD is warning customers about this increase as scammers attempt to take advantage during this uncertain time.

    These potential scams may be committed over the phone, through mailers, via text messages or by people visiting homes or business. Common techniques include claiming bills are delinquent, that special funding is available or that personal information on a customer’s account is incorrect or out of date. Scammers will often ask for immediate payment and sensitive personal or financial account information, often threatening immediate disconnection.

    Always double check! If customers receive a call from the PUD that raises doubt, they are advised to call the PUD at 425-783-1000 to verify the call.

    Scammers will often spoof PUD phone numbers or use PUD logos to make their scams seem more legitimate. Here are tips on how customers can know that a call or visit from a PUD employee is official:

    • Scammers often threaten immediate disconnections. Currently due to the pandemic, the PUD has paused disconnections for non-payments and late fees.
    • The PUD will never call a customer and threaten to disconnect their power in 30 minutes if the customer doesn’t send immediate payment.
    • The PUD does not collect payments at customers’ homes or businesses.
    • The PUD never asks customers for credit card numbers for payment.
    • The PUD never asks to be paid via gift card or “green dot”/reload cards.
    • PUD employees visiting a customer’s home or business will always have a PUD identification badge with a photo, first name and a PUD logo. To verify, customers should ask to see it.
    • Scammers often target senior citizens or those not fluent in English. The PUD encourages anyone who receives a call from the PUD to verify the call before taking any action. Call 425-783-1000 to verify any PUD call. 

    Customers can also thwart scammers by visiting MySnoPUD, the new and improved online PUD account management tool, and signing up. MySnoPUD gives customers 24/7 secure access to their billing, energy and water usage data and more. They can verify if their account is overdue or a payment has not been applied. They can also schedule and manage automatic payments and review their billing history. To learn more, click here.

    During this time of need, scammers are actively misleading customers with promises of money to help pay electric and water bills. The PUD has a robust Income-Qualified Assistance Program that provides relief to customers in need. Recent changes to the program have expanded eligibility and increased discount amounts for most customers in the program.

    Customers looking for help in paying their electric and water bills can call the PUD’s Customer Service at 425-783-1000. For more information on the PUD’s Income-Qualified Assistance Program, customers can click here.

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Media Contact:

425-783-8411
(M-F, 8am to 5pm)