Starting Electric Service FAQs

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At this time, you cannot start electric service using our website.

FOR YOUR HOME:

Call the PUD Customer Service Department at 425-783-1000, Monday-Friday, 8 a.m. to 5:30 p.m., excluding holidays. Toll-free in Western Washington and outside the Everett local calling area at 1-877-783-1000

FOR YOUR BUSINESS:

Call the PUD Business Line at 425-783-1012, Monday-Friday, 8 a.m. to 5 p.m., excluding holidays.

Is there a service charge for setting up a new account?

Yes, it is $15.

Is there a fee for turning on my electrical service?

If the electrical service is turned off, a reconnection fee may apply. Please ask your PUD customer service representative when you call to establish service.

There are fees to turn electrical service back on if it was disconnected due to non-payment.

Please see our Electric Service Fees.

Is there a deposit requirement for new customers?

New customers may be assessed a security deposit.

To avoid a security deposit, a residential customer may supply a letter of credit that indicates satisfactory credit with history for at least one year in the past 24 months from a utility that supplies heating.

New business customers can request to have the deposit waived if:

A letter of excellent credit from another heating utility showing at least two years of service in the past 24 months is faxed to us under the same business name with the same UBI number. This option is available to Corporations, Limited Liability Companies (LLCs), Partnerships and Sole Ownerships. (see number to the right) OR
A letter of excellent credit from another heating utility showing at least two years of service in the past 24 months is faxed to us under the Sole Proprietor’s personal name. This option is available only for Sole Ownerships.
A Bill of Guaranty has been signed by a corporate officer or LLC member, has been notarized, and has been returned along with a 24 month excellent letter of credit from another heating utility in the signer’s name. This option is available to Corporations and LLCs.
A Surety Bond has been provided by the business’ insurance company. This option is available to Corporations, LLCs and Partnerships.

What access to my property must I provide for PUD service?

By law, you must provide access for meter reading and other utility operations to your meter base. The path to your meter base must be unobstructed.