Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Billing & Payment FAQs

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Can I pay my bill online?

Yes, you can securely pay your PUD bill electronically through our website using SnoPAY at no charge. It's fast, easy and environmentally friendly! Click here to go to SnoPAY.

How can very cold weather and fierce storms affect my PUD bill?

Colder-than-normal winter temperatures can impact your bills when compared to the same period the year before. Cold temperatures generally cause people to use more power to heat and keep their home warm, resulting in higher bills. While this is more pronounced in electrically heated homes, some customers with natural gas may still see increased costs due to electric water heaters, furnace fans and higher overall use during the darkest months of the year.

The hazardous winter weather may also delay PUD meter readers from reaching your meter. In those cases, your meter may be read later and results in more days in that one-month billing period, and fewer days in the next.

In the unusual case when the utility cannot read your meter due to unsafe conditions such as weather, gates, barriers, or dogs, the PUD may estimate a meter reading based on previous usage. Once the utility gains access to your meter (typically during the next visit), the actual meter reading is recorded and billed. Depending on the accuracy of the prior estimated meter reading, your next bill may appear higher or lower than normal to account for any discrepancy in usage.

Why did I receive an estimated PUD bill?

When hazardous conditions exist, such as periods of heavy snow and/or ice storms, the PUD may not be able to safely access your meter. Other unusual circumstances may also prevent a meter reading. These are generally infrequent and affect a small number of customers scheduled for readings.

In other cases such as inaccessible yards with locked gates or other barriers, including dogs that don’t permit entry, it may be difficult to read your meter. In such cases, the PUD will contact you about access for future meter readings.
 
If the utility cannot access your meter, it must estimate your electricity usage. The PUD’s billing system calculates your estimated electricity consumption based on previous usage.

Once the PUD gains access to your meter, an adjustment will be made to your bill, if necessary, to either credit your account for an overestimate or add charges for a previous underestimate.

This bill comes after pay day and is due before the next pay day. Can we have a different billing date?

We recognize the fact that some people may not receive their bill at the most convenient time. Your billing date is determined by when the meters in your neighborhood are scheduled to be read. You receive your bill about two days after the meter reading. Under our billing system, changing your billing date would mean changing the billing date for your entire neighborhood and dramatically altering meter-reading schedules.

You might consider our Payment Plan, which provides customers a way to make equal payments each month. For more information on payment options or to make payment arrangements, call our Customer Service Department.

When is my payment due?

To avoid a late fee of $5 or 1%, whichever is greater, payment must be received within 7 days after the due date. If your power is disconnected for non-payment, you will also be responsible for any fees required to reconnect your service. (See the FAQ on "Disconnected Service.")

What if my landlord pays for my electric service and his/her account becomes delinquent?

The landlord is responsible for all payments. If payments are not received, the service could be discontinued without notice to the tenant.

What is the PUD's service charge for a returned check for electric service payment?

The fee is $20.

What is meant by "prorated"?

For more on "proration factor" and rates, click here.

Writing out your name on the check is much too long. Can’t we just write "PUD?"

Yes! While the official name of the utility is Public Utility District No. 1 of Snohomish County, the bank will accept checks that simply say “PUD” or “Snohomish PUD.”

What is the advantage of a window envelope compared to an envelope with your address printed on it?

We have a window in the envelope because it obligates the customer to include the bill stub with the payment.

It’s important that your bill stub accompanies your payment because it helps ensure payment is credited to the correct account. We receive thousands of payments every day. When we receive a payment without the bill stub, it is difficult to match the payment to the right account, which increases the chance of a mistake.

Do you have offices where we could make payments?

Yes.! You can pay your PUD bill in person at our community offices:

  • Arlington (210 Division ST)
  • Lynnwood (21014 - 63rd Ave. W)
  • Monroe (120 E. Fremont St.)
  • Snohomish (807 Rainier St.)
  • Stanwood (9124 - 271st St. NW)
  • Everett Headquarters (2320 California St.)

We also have pay stations where you can pay your bill at other locations.

Where can I mail my PUD payment?

Please send PUD bill payments to:

Snohomish County PUD
PO Box 1100
Everett WA 98206-1100

It’s important we recieve your bill stub with your payment. It helps ensure your payment is credited to your account. We receive thousands of payments every day. When we receive a payment without the bill stub, it is difficult to match the payment to the proper account, which increases the chance of a mistake. It may also result in a delay in crediting your account.

Can I charge my PUD payment?

Yes! You can either charge your payment online using SnoPAY (click here) or on the phone (click here for information). There is no fee for either method and both are available 24 hours a day, 7 days a week. You may also transfer funds electronically from your bank account with either of these payment methods.

How does the responsibility for the bill work when I move?

All customers are responsible for their bill until the day they notify the PUD they no longer need service. 

Does the PUD follow laws or regulations that control utility billing regarding estimated reads?

While there are no laws governing estimated readings that apply to the PUD, the PUD voluntarily follows the requirements for investor-owned utilities, such as clearly identifying when a bill is based on an estimated read, limiting estimated bills to four consecutive occurrences and informing customers of our estimation process. The PUD bases its estimated bills on previous usage. When no previous billing period data is available for the premise (e.g., newly constructed homes), a standard usage amount is used based on the type of home and heating source.

If your bill is based on an estimated meter read, you will see this in the bill message box near the top of the bill. In addition, the current meter read will be preceded by the word “est.”

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