Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Billing & Payment FAQs

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Can I pay my bill online?

Yes, you can pay your PUD bill at our website using SnoPAY at no charge. Click here to go to SnoPAY.

How can very cold weather and fierce storms affect your PUD bill?

Colder-than-normal winter temperatures may impact customers’ bills when compared with the same period the year before. Cold temperatures generally cause people to use more power to heat and keep their home warm, resulting in increased bill amounts. While this is more pronounced in electrically heated homes, some residences that heat with natural gas still see increased costs due to electric water heaters, furnace fans and higher overall use since we tend to spend more time at home in the winter or during storms.

Also, some days the hazardous winter weather may delay PUD meter readers from obtaining access to customers’ meters. In those cases, the meter may be read later than normally scheduled and result in more days in that one-month billing period (which results in fewer days in the next billing period).

In unusual cases where the utility cannot access a customer’s meter for reading – due to unsafe conditions such as weather, gates, barriers, or dogs – the PUD may estimate a meter reading, based on the usage during the same period in the previous year. Once the utility gains access to the customer’s meter (typically during the next meter reading), the actual meter reading is recorded and billed. Depending on the accuracy of the estimated meter reading, this bill may appear higher or lower than normal, but it represents the customer's true consumption.

Why did I receive an estimated PUD bill?

At times when hazardous conditions exist, such as periods of heavy snow and/or ice storms, the PUD may not be able to safely access customers’ meters. There also are other unusual circumstances that may prevent a meter reading. These are generally infrequent and affect a small number of customers scheduled for readings.

In other cases, such as highly inaccessible yards (with gates or other barriers) and/or dogs that don’t permit entry, it also may be difficult to read a customer’s meter. In such cases, the meter reading department will pursue other access arrangements for future readings.
 
If the utility can’t access the meter, it must estimate a customer’s electricity usage. The PUD’s billing system calculates the customer’s estimated electricity consumption based on the usage during the same period of the previous year.

Once the PUD gains access to the customer’s meter, the actual meter reading will be evaluated for an adjustment to the customer’s bill if necessary to either credit their account for any previous high bill estimates or add charges for previous low bill estimates.

This bill comes after pay day and is due before the next pay day. Can we have a different billing date?

We appreciate the fact that some people may not receive their bill at the most convenient time. Your billing date is determined by when the meters in your neighborhood are scheduled to be read. You get your bill about two days after the meter reading. Under our billing system, changing your billing date would mean your meter reading date would have to change—which would cause some loss of efficiency in the meter reading schedule.

You might consider our Payment Plan, which provides customers a way to make equal payments each month. For more information on payment options or to make payment arrangements, call our Customer Service Department.

When is my payment due?

To avoid a late fee of $5 or 1 percent, whichever is greater, payment must be received within 7 days after the due date. If your power is disconnected for non-payment, you will also be responsible for any fees required to reconnect your service. (See the FAQ on "Disconnected Service.")

What if my landlord pays for my electric service and his/her account becomes delinquent?

The landlord is responsible for all payments. If payments are not received, the service could be discontinued without notice to the tenant.

What is the PUD's service charge for a returned check for electric service payment?

The fee is $20.

What is meant by "prorated"?

For more on "proration factor" and rates, click here.

Writing out your name on the check is much too long. Can’t we just write "PUD?"

Yes. While the official name of the utility is Public Utility District No. 1 of Snohomish County, the bank will accept checks that simply say “PUD” or “Snohomish PUD.”

What is the advantage of a window envelope as compared to an envelope with your address printed on it?

We have a window in the envelope because it obligates the customer to include the bill stub with the payment. It also reduces the chance that cash will be sent through the mail.

It’s important that we get the bill stub with your payment because it helps make sure that your payment is credited to your account. We receive many thousands of payments every day. When we receive a payment without the bill stub, it becomes difficult to match the payment to the proper account, which increases the chance that a mistake could be made.

We print our address just below the window. That way the post office will send us your payment even if you were to put the bill stub in the envelope the wrong way.

Do you have offices where we could make payments?

Yes. You can pay your PUD bill in person at our local offices in

  • Arlington (210 Division Ave.)
  • Lynnwood (21014 - 63rd Ave. W)
  • Monroe (120 E. Fremont St.)
  • Snohomish (807 Rainier St.)
  • Stanwood (9124 - 271st St. NW)
  • Everett Headquarters (2320 California St.)

We also have pay stations where you can pay your bills at other locations. If you want to know the pay station nearest to you, please call our Customer Service Department.

Where can I mail my PUD payment?

Please send PUD bill payments to:

Snohomish County PUD
PO Box 1100
Everett WA 98206-1100

It’s important that we get the bill stub with your payment because it helps make sure that your payment is credited to your account. We receive many thousands of payments every day. When we receive a payment without the bill stub, it becomes difficult to match the payment to the proper account, which increases the chance that a mistake could be made. It may also result in a delay in crediting your account.

Can I charge my PUD payment?

Yes, you can either do this online at this site using SnoPAY (click here) or on the phone (click here for information). There is no fee to use either method and both are available 24 hours a day, 7 days a week. You may also transfer funds electronically from your bank account with either of these payment methods.

How does the responsibility for the bill work when I move?

All customers are responsible for their bill until the day they notify the PUD that they no longer need service. 

Does the PUD follow laws or regulations that control utility billing regarding estimated reads?

While there are no laws governing estimated readings that apply to the PUD, the PUD voluntarily follows the requirements for investor-owned utilities, such as clearly identifying when a bill is based on an estimated read, limiting estimated bills to four consecutive occurrences and informing customers of our estimation process. The PUD bases its estimated bills on average daily usage at a premise during a similar time period of the previous year. When data from the previous year is unavailable, data is pulled from an even earlier billing period. When no previous billing period data is available for the premise (e.g., newly constructed homes), a standard usage amount is used based on the type of home and heating source.

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