- The PUD moved to reading customers’ electric meters monthly on October 3, 2016.
- The cost of moving to monthly reads will be $10.4 million over three years. These costs will be covered with PUD reserve funds with no impact on customers’ rates.
- The PUD is contracting with TruCheck to read about half of the PUD’s electric meters. TruCheck has hired approximately 36 local workers to read the meters, working out of the PUD’s Halls Lake facility in Mountlake Terrace. All TruCheck employees drive vehicles and wear uniforms (red or white polo shirts) marked with the TruCheck logo and the PUD logo along with the words “Authorized Contractor.” (Please see the photos below.) They also have a PUD badge with their photo. Due to route efficiency and planning, customers cannot request a specific employee or company read their meter.
- TruCheck meter readers may work some holidays that the PUD observes.
- All meter readers (both TruCheck and PUD) are subject to background checks prior to employment.
- Meter readers (PUD or TruCheck) may occasionally work on Saturdays. Customers can always ask for PUD credentials if they have concerns about meter readers on their property.
- If you provide “day-of” access to the meter reader, you now need to do this 12 times per year.
- A meter reading estimate can still occur in unique cases (such as, inclement weather, lack of access to the meter due to a lock, unfriendly dog, excessive foliage, etc.). If your bill is based on an estimated meter read, it will indicate this in the bill message box near the top of the bill. In addition, the current meter read will be preceded by the word “est.”
- If you need assistance with paying your bill or would like to consider the Budget Payment Plan which averages your monthly payment to the same every month, please contact Customer Service at 425-783-1000 (M-F, 8am to 5:30pm, except for holidays) or toll-free 1-877-783-1000 in Western Washington & outside Everett.
Some of the TruCheck meter readers who are assisting the PUD with monthly meter reads.