The PUD may require a security deposit for any residential account in cases where there is no available credit history established with the PUD.

The deposit may be waived by providing one of the following items:

• A letter of credit in the account holder’s name from another heating utility showing at least one year of service with excellent payment history in the past 24 months.
• A credit report from Equifax, Experian or TransUnion within the past 90 days showing a credit score of 700 or higher.

Every deposit account is reviewed on the anniversary date of being established. Deposits will be credited to the account after establishing one year of excellent credit history or at the closing of the account.

Other situations may also require a security deposit. Please contact a PUD Customer Service Representative for more details. For information on commercial deposits, please call our Business Customer line.

Letter of Credit Fax #:

425-267-6303
(for proof of satisfactory credit history)

Customer Service:

425-783-1000
(M-F, 8am to 5:30pm, except for holidays)

Toll-free:

1-877-783-1000
Western Washington & outside Everett

Business Customers:

425-783-1012
(M-F, 8am to 5pm, except for holidays)