Our employees’ health, safety and well-being, along with their families and our customers, is our top priority. Along with many concerned and responsive business partners, the PUD made the decision to close its offices to help stop the spread of COVID-19 and keep employees and customers safe from the virus. Front-line PUD employees regularly interact with customers at our Headquarters and Community Offices in Stanwood, Arlington, Lynnwood, Monroe and Snohomish.

That is still to be determined. The PUD has initiated its Pandemic Response Plan and has stood up its Emergency Operations Center and Incident Management Team at its Headquarters in Everett. That team, together with PUD leadership and in coordination with other county organizations, will be staying updated on the COVID-19 situation and will be making those decisions when they are necessary.

The PUD has ways for customers to pay online at www.snopud.com/mysnopud, by phone at 425-783-1000 and by mail. We encourage customers who normally pay by cash to obtain a Money Order and place it and a slip with their account number and/or name and address in any of the PUD’s night drop-box locations (PUD Headquarters in downtown Everett and all PUD Community Offices in Stanwood, Arlington, Monroe, Snohomish and Lynnwood; view office locations online). If other options are needed, customers can contact a PUD Customer Service Representative for additional information.

Throughout this challenging situation, we want to ensure that we don’t hinder any work done by businesses in the community. If you have a question for our Customer Engineering group, you can still reach them at 425-783-8272. If you need to make a payment to the PUD, you can drop payments off in the nearest PUD drop-box location at PUD Headquarters in downtown Everett and Community Offices in Stanwood, Arlington, Monroe, Snohomish and Lynnwood. Make sure to identify the PUD engineer you are working with, work order number and a return phone number with the payment.