Some of your questions may be answered already in Frequently Asked Questions or in the Your Account area. You can also type a topic in the search box at the upper right of any page on the SnoPUD website to find pages dealing specifically with your topic.
Do not use these forms to report emergencies.
- For life-threatening emergencies, call 911.
- For power outage, lines down or damage to PUD equipment, call 425-783-1001 (toll-free 1-877-783-1001).
Customer Service & Billing Questions
425-783-1000 (weekdays 8am-5:30pm)
Online Submission - Residential Customers (click here)
Online Submission - Business Customers (click here)
PUD offices (local offices: 8am-5pm; main office: 8am-5:30pm)
(The busiest days are the 1st, 15th and last two days of the month and Mondays. The best times to call are 9am to 11:30am and 1:30pm to 4pm.)
Report a Power Outage
Online Outage Reporting (click here)
Phone: Automated 24 hours a day, 7 days a week
425-783-1001 (toll-free at 1-877-783-1001)
Report Suspicious Activity near PUD Substations/Facilities (by phone only)
24-hours a day, 7 days a week
425-783-8787
Payments
Online via SnoPAY (click here)
PUD Local Offices and Payment Stations
888-909-4628 (automated)
Starting or Stopping Service
425-783-1000
PUD offices
Report a Streetlight Outage or Problem
425-783-1000
Online submission form
Public Records Requests
Our Public Records Officer is Sara Di Vittorio. If you have questions about obtaining records or about our process, you can reach her at 425-783-8682.
Comments, Complaints, Suggestions & Questions
425-783-1000
Additional PUD Phone Contacts
Snohomish County Public Utility District No. 1