Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Contact Us

Some of your questions may be answered already in Frequently Asked Questions or in the Your Account area. You can also type a topic in the search box at the upper right of any page on the SnoPUD website to find pages dealing specifically with your topic.

Do not use these forms to report emergencies.
- For life-threatening emergencies, call 911. 
- For power outage, lines down or damage to PUD equipment, call 425-783-1001 (toll-free 1-877-783-1001).

Customer Service & Billing Questions
425-783-1000 (weekdays 8am-5:30pm) 
Online Submission - Residential Customers (click here)
Online Submission - Business Customers (click here)
PUD offices (local offices: 8am-5pm; main office: 8am-5:30pm)
(The busiest days are the 1st, 15th and last two days of the month and Mondays. The best times to call are 9am to 11:30am and 1:30pm to 4pm.)

Report a Power Outage
Online Outage Reporting (click here)
Phone: Automated 24 hours a day, 7 days a week
425-783-1001 (toll-free at 1-877-783-1001)

Report Suspicious Activity near PUD Substations/Facilities (by phone only)
24-hours a day, 7 days a week

Online (24/7, no fee charged)
PUD Local Offices and Payment Stations
888-909-4628 (toll-free, automated, 24/7, no fee charged)

Starting or Stopping Service
PUD offices

Report a Streetlight Outage or Problem
Online submission form

Public Records Requests

Our Public Records Officer is Sara Di Vittorio. If you have questions about obtaining records or about our process, you can reach her at 425-783-8682.

Comments, Complaints, Suggestions & Questions


Additional PUD Phone Contacts

Customer Service:

(M-F, 8am to 5:30pm, except for holidays)


Western Washington & outside Everett 

Business Customers:

(M-F, 8am to 5pm, except for holidays)

If you’re experiencing ADA accessibility issues, please click here to review our Accessibility Statement.

Mailing Address:

For Correspondence:
Snohomish County PUD
PO Box 1107
Everett, WA 98206-1107

For Customer Bill Payments:
Snohomish County PUD
PO Box 1100
Everett, WA 98206-1100

For Vendor Invoices:
Snohomish County PUD
PO Box H
Everett, WA 98206-0055

Street Address:

Snohomish County PUD
2320 California Street
Everett, WA 98201
(M-F, 8am to 5:30pm)

Letter of Credit Fax #:

(for proof of satisfactory credit history)

TTY (Deaf or Hard of Hearing):

7-1-1 or