Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

PUD Showcase

Meet Kirsten McCarthy

Employee of the Month for November

Ever seen the show “Hoarders” where stuff is piled everywhere and never seems to go away? Well, our Employee of the Month, Kirsten McCarthy, is a hoarder’s worst nightmare. In her time in the Materials Management and Warehousing department, Kirsten has embraced the role of Surplus Sales Coordinator. And though the title may be honorary, the duties are very, very real. 

Kirsten is the recipient of surplus from across the utility. Vehicles, furniture, office supplies, electronics, telecom miscellanea, scrap metal, transmission and distribution items… you name it and it’s crossed her desk – literally.

Even two years ago, the concept of selling surplus on the Internet seemed a far-fetched dream for Kirsten’s manager. After learning of the idea, Kirsten did extensive research, all the while keeping in mind the need to honor Directive 17, which details Surplus Personal Process procedures. She mapped out how to save time, material and money while increasing sales and returning more revenue to the PUD. This included transforming a formerly paper-based, labor-intensive process to a purely electronic one. It also opened the door to a web-based auction site bonanza.

Since 2014, Kirsten’s program has seen a gross monetary return of more than $1.5 million into the general fund. Her exceptional research and planning made her manager’s dream a reality. It not only reduced paperwork, it also keeps the piles of surplus products down to a happy minimum.

Kirsten began her career at the utility on May 18, 2011, as an Office Support Specialist 3 in Customer Service and later transferred to Customer Accounting. On June 20, 2013, she became the OSS 3 for the Materials Management and Warehousing department, the position she continues to hold today.

“Whenever I need support with SAP, Kirsten is quick to come to my aid,” praised a co-worker. In fact, the entire Warehouse team appreciates Kirsten’s bright smile, low-key demeanor and willingness to help with any task. Her motivation also earns kudos. Kirsten recently used her spare time to complete a B.A. in Accounting. 

Kirsten, thank you so much for your efforts. Your innovations have increased PUD efficiency and created a higher return on PUD surplus, a wonderful boon to our ratepayers. You well deserve the title of Employee of the Month and a towering pile of congratulations!

Recent Awards

  • Hydropower Award (2017)
    The National Hydropower Association honored the PUD with a 2017 Outstanding Stewards of America’s Waters award for its success in providing access to additional fish habitat in the Sultan River Basin, site of the PUD’s Jackson Hydroelectric Project. In late 2016, the PUD opened up six miles of additional fish habitat on the Sultan River by modifying a diversion dam on the upper reach of the river. Within weeks of the project’s completion, coho salmon were detected upstream – for the first time in nearly 100 years!
  • SAP Utility of the Year (2016)
    The PUD was named Utility of the Year by SAP, a multinational software corporation, for the utility’s ongoing “ONE” program, a multi-year software implementation that creates a foundation for the utility’s future business growth. The program greatly consolidates hundreds of software programs as part of a PUD continuous improvement effort.
  • Metering & Smart Energy International (2016)
    South African Metering & Smart Energy International, a media and research organization serving the utility industry, honored the PUD as a Global Smart Energy Elite for both its work with cybersecurity and utility transformation through the ONE program. The PUD achievements will be featured in the organization’s fall magazine.
  • NWPPA Excellence in Communication Award (2016)
    First Place/Publication: 2016 Current Calendar
  • NWPPA Excellence in Communication Award (2016)
    First Place/Social Media

To see more awards, click here.