Meet Lisa Wheatley
Customer Service Representative
Employee of the Month for September
Lisa Wheatley, Customer Service Representative and September’s Employee of the Month, takes customer service to a whole new level.
“Recently, Lisa helped a physically challenged customer make his way up to the Engineering Department,” said co-worker Susan Wong. “She could have just pointed the way, but she went with him to make sure he got there safely. That alone would have been commendable, but she also escorted him back down the ramp and out the door to make sure he was able to manage his walker safely.”
Lisa takes excellent care of all our customers but demonstrates exceptional compassion for the elderly and disabled.
Recently, a gravely ill customer came to Lisa’s station for assistance. Upon learning the elderly gentlemen fended for himself and felt too ill to walk to the bus station as planned, Lisa flew into action. She provided him with phone numbers for the Gipson Senior Center and Senior Services of Snohomish County, so he had resources for the future. She then assisted him to the PUDeli so he could rest. When PUDeli owner Dennis Golden learned of the customer’s plight, he stepped right up to give the man a ride home to Lynnwood.
“Lisa’s kindness is not sporadic, it is daily,” noted Susan. “She is extremely kind and giving.”
Lisa is known for getting chairs for customers, always being willing to help with the payment phone and reassuring customers who are in line that they will be assisted promptly. She’s also appreciated for her cheery attitude, quick wit and dedication to her co-workers.
“Lisa can always be counted on to jump in and help whenever and wherever the need arises. She is definitely a team player and makes our Customer Service team shine,” said Susan. “I can't think of a person who exemplifies excellent customer service better than Lisa.”
The PUD's tagline is “Energizing Life in Our Communities,” and Lisa lives up to that motto with special flare. On a map, communities may look like nothing more than a collection of roads and buildings, but we all know what really shapes a community is its people. Lisa’s exceptional care for some of the most precious members of our community is an asset to the utility and something that should make us all very proud.
Lisa, you are a positive force. We are honored to call you our Employee of the Month!