Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Mission Statement & Strategic Priorities

Energizing Life in Our Communities


We deliver affordable power and water to our customer-owners in a safe, environmentally sustainable and reliable manner while successfully navigating complex change in our industry. We accomplish this by empowering our teams to provide quality service to our community, prudently managing costs while investing for the future, and striving to improve every day.

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Strategic Priorities

Strategic Priorities visual map
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Commitment to Excellence image

Leadership Commitment

All employees will model behaviors that create a culture of mutual trust and respect. As leaders, we will hold ourselves accountable for our teams’ successes and failures through positive engagement, collaboration and recognition. Leaders make a difference in helping others to be successful and realize their highest potential.

What We Value

  • We value the safety of our employees and communities above all else – nothing we do is ever worth even a single injury.
  • We value our public power heritage and its clear focus on providing safe and reliable power/water at the lowest reasonable cost.
  • We value diversity in our employees and strive to help each of them contribute to our teams’ success while reaching their highest potential.
  • We value open, honest, and transparent dialogue with each other and our customers/owners.
  • We value, and expect, professional, respectful behavior and absolute integrity at all levels.
  • We value the importance and immense potential of a sincere commitment to continual improvement.
  • We value our natural environment and take our stewardship responsibilities seriously.

Leadership Principles

  • We will build and maintain positive relationships characterized by trust and respect.
  • We will distribute information in an accurate and timely manner so that employees feel well-informed, respected and equipped.
  • We will regularly give employees feedback focused on professional behaviors and work product.
  • We will ask for, and be open to receiving, feedback from our employees.
  • We will find ways to build bridges, gain alignment, remove roadblocks, collaborate and effectively communicate between workgroups.
  • We will create opportunities to empower employees in decision-making opportunities, giving autonomy in a collaborative approach.
  • We will support and sponsor continual improvement, actively engage employees, and create opportunities for employees to make decisions that impact their work.
  • We will work to put an end to triangulation.