Snohomish County PUD offers many easy ways for customers to pay their bills. In addition to sending payments by mail, customers can pay at PUD local offices, pay online through the PUD’s SnoPAY program (www.snopud.com/snopay) or use a credit or debit card to pay by phone (1-888-909-4628).
In addition, there are other resources that may be useful:
Budget Payment Plan
The PUD offers a Budget Payment Plan that’s designed to make bill paying easier by calculating equal payments for customers each month through the year. The plan is available at any time of the year to customers with a zero balance. The PUD recommends that you obtain one year of service at your current address before starting the plan to establish an accurate payment amount. You may apply for the BPP by phone or in person at any PUD office. Customer service representatives are available to quote a monthly payment for you or answer any other questions.
Low Income & Senior Assistance
Each year, PUD assistance programs help thousands of senior citizens and low-income customers who are struggling with electric bills. The programs offer discounts of 20, 40 and 60 percent off normal rates. The low-income discount currently is available to PUD customers who have a household annual income that is below 125 percent of the federal poverty level ($28,813 for a family of four). Also eligible for discounts are senior citizens who are 62 years of age or older and have a combined disposable annual income of less than $27,381.
Help from Customer & Employee Contributions
Project PRIDE is a program to help low-income customers, funded through voluntary donations from PUD ratepayers and contributions to the Red Cross of Snohomish County. Another local program, Helping Hands, receives donations from PUD employees to assist low-income senior citizens with their utility bills.
To learn more about these programs, or how you can contribute to help others, call Customer Service at 425/783-1000.