Newsroom

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Here you will find press releases, special reports, our customer newsletter ("Currently"), our customer magazine ("Current") and updates during major storms.

Press Releases

(Current News)

  • PUD Reminds Customers about Potential Scams; Verify Identity
    4/18/2014

    New Schemes Use Social Media, Texting, Automated Phone Calls

    Snohomish County PUD reminds customers about potential scams that aim to steal customers’ identity and bill payment information. Criminals use various means of solicitation, including in person door-to-door visits, social media, fliers, phone calls and text messages.

    Recent ploys have tried to lure both residential and business customers. They may claim the customer’s bill is delinquent and/or tell them there is special funding for utility bill assistance. Customers are typically asked for personal information, such as social security identification or credit card numbers. They also may provide victims with a fraudulent bank routing number with which to pay their utility bills.

    If a PUD customer receives a phone call asking for financial information related to their bill, they should never provide this information.  The PUD never calls customers to collect credit card information over the phone.  The only time a credit card number is taken over the phone is through an outside, bill payment service. In this case, the phone call and payment is initiated by the customer by calling 1-888-909-4628.

    If a customer receives a phone call, supposedly from the utility, and aren’t sure if it actually came from the PUD, they should call PUD Customer Service, at 425-783-1000 to verify the information they were given.  The PUD representative will be able to tell them whether or not the call was legitimate.

                If a person comes to a customer’s home or business claiming to be a PUD employee, they should ask to see their PUD identification. Employees carry an ID card with their picture on it and will gladly show it to customers.

  • Snohomish PUD, Pacific Northwest National Laboratory Team up with Regional Leaders to Address Cybersecurity Issues
    4/18/2014

    Washington State Cybersecurity Summit 2

    Snohomish County Public Utility District (PUD) and the Department of Energy’s Pacific Northwest National Laboratory (PNNL) co-hosted the Washington Cybersecurity Summit 2, an invaluable program which brought together more than 100 local, state and national leaders to engage in a dialogue about the current state of cybersecurity. In addition to the PUD and PNNL, the summit was sponsored by several other organizations: Puget Sound Energy, Tacoma Public Utilities, University of Washington Tacoma and the Washington State Utilities and Transportation Commission.

    The second annual summit provided an opportunity to brief congressional staff and government officials about proactive measures within the electric utility industry, including information sharing, training and emergency response planning.

    “One of the most important ways we protect our utility and its customers is through collaboration, which is bolstered through these types of summits,” said PUD General Manager Steve Klein

    “Electric utilities need robust response and recovery plans that include sharing of information and other mechanisms to protect against vulnerabilities.”

    “As a national laboratory supporting several cyber programs across the country, PNNL knows Washington state has many unique and distinct cyber capabilities that must be leveraged,” said PNNL Director Mike Kluse. “Collaboration between the key federal, state, and regional stakeholders that participated in this week’s summit can strengthen the state’s cybersecurity expertise and better prepare the region and the nation to prevent and respond to cyber events.”

    U.S. Rep. Derek Kilmer (6th District), one of the key participants in the summit, noted that there are economic opportunities for the region with its extensive expertise in cybersecurity. Private industry, utility providers and universities could help the state revolutionize the field.

    “If our region can successfully capitalize on our cyber interests and capabilities, our region can make progress against these threats and ensure when companies are looking for the best and the brightest to help them safeguard their customers’ information, they think of us first,” said Rep. Kilmer.

    “UW Tacoma was an ideal place to hold the summit,” said UW Tacoma Interim Chancellor Kenyon Chan. “In the South Sound, we have multiple partners working on cybersecurity, including UW Tacoma’s Institute of Technology, utilities, cybersecurity companies, the National Guard, community and technical colleges and the city, we see this as an industry cluster that will drive economic development.”

    Participants in the summit came to a consensus on several cybersecurity issues. Key lessons learned from the program included:

    • Washington needs to formalize its state strategy for cybersecurity.
    • The region also has an opportunity to take a lead role in cybersecurity with its high-tech industry, strong military presence, utilities and educational resources.
    • Training and exercises, such as GridEx, provide critical experience managing cyber events.
    • Utilities and emergency responders have strong emergency operations systems in place as foundations.
    • Both the public and private sectors have opportunities to tap cybersecurity students to meet their organizations’ needs and help cyber professionals transition into the workforce.

     

  • PUD’s Sunset Project Design Requires No Dam, Weir or Barriers
    4/15/2014

    Highly Innovative Hydropower Design Reduces Impact, Cuts Costs

    After a series of studies and design analysis, the PUD has developed a highly innovative plan for a proposed hydropower project southeast of Index. It requires no dam, weir or river barriers, which reduces construction costs by $10 million. The project could power up to 22,500 homes at maximum output. Diverse, locally owned power sources, such as the Sunset Fish Passage & Energy Project, help make the PUD and its customers more self-sufficient, resilient and energy secure.

    “We have proven success delivering low-impact hydropower projects that provide multiple benefits to our customers,” said Kim Moore, PUD Assistant General Manager of Water, Generation & Corporate Services. “This project could be a valuable addition to our portfolio. Among the low-impact projects we identified in the past seven years, it’s the lowest cost power source.”

    As part of the project the PUD would make improvements to an aging, state-owned trap-and-haul facility that trucks salmon upstream above three impassible waterfalls to 90 miles of spawning habitat. The utility also is studying potential road and recreation improvements.

    The PUD’s updated design modifies the water intake area and fish screens to cut excavation needs in half. It also reduces construction time by an estimated six months. In addition, more efficient turbines at a proposed powerhouse would increase annual energy production.

    The “No-Dam” Design

    The no-dam design is possible due to the unique geography of the South Fork Skykomish River. Upstream from Sunset Falls, the river turns sharply – a complete 180 degrees – creating a deep pool of water, which can accommodate an underwater intake structure. The water for the project would flow from the upstream intake to an underground tunnel through solid bedrock a half-mile to the PUD powerhouse. Sufficient water would remain in the river for fish, aesthetics and recreation.

    The PUD cites several key benefits of its hydropower projects. They are non-polluting, local renewable sources with no heat or noxious gas releases. Their generating output coincides with the times of the year when energy is needed the most. Small hydropower projects typically are sited at or above waterfalls or impassible barriers to minimize fish issues. Hydropower facilities also have long lives – many operate for 100 years or more.

    For decades, the bulk of the PUD’s energy has come from Pacific Northwest hydropower. The PUD has proven success operating its projects in a way that protects fish, wildlife, recreation and community resources. The utility has garnered numerous awards for its hydropower operations, including from the Puget Sound Regional Council, Renewable Energy World and the American Society of Civil Engineers.

    In addition to the Sunset Project, the PUD is assessing two other local hydropower projects above Snoqualmie Falls near North Bend. These projects are the lowest cost renewable energy sources available locally, better in price than wind, solar, tidal and biomass/biogas.

    Project Survey

    Starting May 1, the PUD will survey customers about the Sunset Fish Passage & Energy Project. The survey will cover public access, recreation, aesthetics and other background information. Visit www.snopud.com/sunset in May to take the survey. Prize drawings for restaurant gift cards will be awarded. The utility encourages customers to participate.

  • Try PUD EnergyAdvisor for a Chance to Win $200 off Your Bill
    4/8/2014

    Analyze Your Bill

    Analyze your PUD bill with the utility’s EnergyAdvisor for a chance to win $200 off your PUD bill. Three prizes will be awarded during the promotion, which runs through June 30, 2014. For more information, visit www.snopud.com/energyadvisor.

    The free EnergyAdvisor tool was recently upgraded to integrate customer billing information for account specific data. It’s an easy-to-use online analyzer that enables customers to see where they are using the most energy in their homes, and what they can do to reduce their use and save money. After answering a few quick questions about their homes, customers receive a comprehensive report with tips for no- and low-cost ways to save, as well as information about relevant PUD programs and rebates. A recent billing integration upgrade to the tool enables customers who input their account number to receive more personalized results.

    In addition to the whole-home EnergyAdvisor audit, customers can access several special purpose calculators related to thermostats, lighting, televisions, appliances and holiday lighting. Appliance cost sheets provide additional information about average monthly energy costs for operating more than 100 household items.

    Home reference tools also provide a collection of resources, such as a library of topic-specific articles, a “Kids’ Corner,” an electricity primer and a highly-visual interactive home tool.

    The PUD has helped customers identify ways to conserve energy since the early 1980s. For a range of tips and resources, call the utility’s Energy Hotline at 425-783-1700. The PUD’s website, at www.snopud.com, also offers a wealth of energy-related information.

  • PUD Awards Students in Art & Photo Contests
    4/3/2014

    Snohomish County PUD today announced the names of 17 local students who won awards in the utility’s 2014 art and photography competitions. The contests engage students in energy topics.

    Art Contest Winners

    The art contest challenged students to create posters that teach people ways to be safe around electricity.

    Student Grade School
    Diego Garcia Gonzalez K Garfield Elementary, Everett
    Sadie Rose Alford 2 English Crossing Elementary School, Lakewood
    Juliana Gogun 3 Garfield Elementary, Everett
    Madeline Cho 5 Mukilteo Elementary School
    Cindy Liang 5 Mukilteo Elementary School
    Anna Ren 6 Homeschool
    Aldair Sanchez 6 Totem Middle School, Marysville
    Aria Thompson 6 Totem Middle School, Marysville
    Kailey Kovach 8 Stillaguamish Valley School, Arlington
    Chloe Keenan 9 Sultan High School
    Megan Sorn 9 Glacier Peak High School,Snohomish
    Logan Weaver 9 Glacier Peak High School,Snohomish


    Photography Contest

    For the PUD photography contest, high school students were challenged to capture the theme of “Energy in Action” in a photograph. Five students won awards, as follows:

    Student Grade School
    Sarah Campo 11 Lake Stevens High School
    Ingrid Pelletier 11 Stanwood High School
    Nikky Wyeth 11 Lake Stevens High School
    Taylor Albrecht 11 Glacier Peak High School, Snohomish
    Easton Lemos 12 Snohomish High School


    The winners of the competitions will be recognized at the April 15, 2014, PUD Board of Commissioners meeting. The art and photography contest winners’ entries will be on display April 7-18, 2014, in the lobby of the PUD’s Everett headquarters. They also are posted on the PUD website (click here to view).

  • PUD Offers Rebates for Efficient Clothes Washers & Hauls Away Energy-Wasting Fridges for Free
    3/28/2014

    Get Efficient with Appliances

    Snohomish County Public Utility District now offers $50 rebates for buying a qualifying efficient clothes washer. It saves you both energy and water. Rebates are available now through the end of 2014.

    Not all Energy Star clothes washers are eligible, so check the PUD website to see which models qualify and participating stores. Visit www.snopud.com/appliancerebates. Rebate applications must be mailed to the address listed on the form, not to the PUD.  

    Free Fridge & Freezer Recycling

    Your old, energy-wasting second fridge or freezer is wasting you money – about $200 this year and every year you keep it. The PUD will haul it away for free and recycle it. Start your spring cleaning by getting rid of it – you’ll create some extra storage space and start saving!

    Sears Makes it Easy

    If you purchase a new refrigerator or freezer at Sears’ Alderwood or Everett Mall locations, you can schedule a free pick-up of an old unit to occur the same day as delivery. Ask a Sears sales associate for details when you purchase your new unit.

    How to Recycle Your Appliance

    Requirements: To have a refrigerator or freezer picked up and recycled, it needs to be in working condition and 10 to 32 cubic feet in size. The program is for Snohomish County PUD customers only. Customers must own the unit(s) being recycled, with a pickup limit of two units per account. 

    To schedule a free pick-up, Snohomish County PUD customers should call JACO Environmental toll-free 1-877-577-0510. To help process your request, please have your PUD account number available.

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Media Contact:

425-783-8411
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