Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Latest Buzz

Visit SnoPUD for all the latest information about what’s going on at the utility, and see what we’ve been up to.

Here you will find press releases, special reports, our customer newsletter ("Currently"), our customer magazine ("Current") and updates during major storms.

Press Releases

(Current News)

  • PUD Honors Local Students in Art & Photo Contests

    Snohomish County PUD today announced the names of 17 local students who won awards in the utility’s 2016 art and photography competitions. The contests are designed to engage students and the community in energy issues.

    Art Contest Winners

    The art contest challenged students to create a poster to illustrate an important safety message, such as staying away from fallen electric lines, creating emergency kits or flying kites in a safe place. Twelve students won awards as follows:

    Name Grade School
    Callia Park       1 Forest View Elementary
    Ethan Anderson 2 Sunnycrest Elementary
    Edison Ho 3 Silver Lake Elementary
    Dayana Churape 4 Twin City Elementary
    Dhriti Rao 4 Shelton View Elementary
    Ashton Smith 5 Index Elementary School
    Brooke Magelsen 6 Lakewood Middle School
    Sally Schafer 7 Harbour Pointe Middle School
    Addie Johnson 8 Index Elementary School
    Cassondra Niemela 8 Centennial Middle School
    Marianne Doane 9 Sultan High School
    Chloe Keenan 11 Sultan High School

    Photography Contest Winners

    For the PUD photography contest, high school students were challenged to capture the theme of “Energy in Action” in a photograph. Five students won awards, as follows:

    Name Grade School
    Meghan Lavelle 11 Lake Stevens High School
    Izabella Williams 11 Snohomish High School
    Seth Himple 12 Snohomish High School
    Abigail Iblings 12 Lake Stevens High School
    Eva Waltz 12 Glacier Peak High School

    The winners of the competitions will be recognized at the April 19, 2016, PUD Board of Commissioners meeting. The art and photography contest winners’ entries are on display through April 22, 2016, in the lobby of the PUD’s Everett headquarters. They also are posted on the PUD website (click here).

  • Snohomish PUD Makes Move to Monthly Meter Readings

    In a move related to its switch to monthly bills, Snohomish County PUD will make a transition to reading electrical meters every month. Since September 2015, as part of a cost-saving plan the utility has read meters once every two months and estimated customers’ energy usage the alternating months.

    “While bill estimates have worked for most of our customers, we understand that for some of our customers estimated bills have created hardships,” said PUD CEO/General Manager Craig Collar. “We’ve heard them and are responding with more frequent meter readings. As a customer-owned, public utility, we want to be responsive to the needs of our customers and work to provide resources that help them.”

    The change to monthly meter reading will require hiring or contracting for additional meter readers, securing additional equipment and vehicles and updating the utility’s meter reading and billing systems. The change is a top priority. However, it will require time and resources to put into place. It is expected to be completed in fall 2016.

    During the transition to monthly reading, the utility remains committed to addressing any customer’s billing issue individually. Any billing errors identified will be fixed and appropriate credits applied. The utility also will work with every customer struggling to pay a high bill. There are numerous options, including payment arrangements and a range of assistance programs.

    Even after the switch to monthly meter reading, as in the past there will be situations in which an estimated bill is required. All utilities have times that they estimate bills for customers – including weather that limits access to meters, dogs that prevent entry to a yard or a locked gate.

    While monthly meter reads provide more frequent billing information for customers, customers with electrically heated homes in the Northwest will still experience higher winter bills compared to milder summer and fall months. PUD conservation programs can help keep bills in check, with incentives and discounts on home weatherization, heat pumps, efficient lighting and more.

    For more information about the transition to monthly meter readings, customers can click here or call PUD Customer Service at 425-783-1000.

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