Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Starting, Stopping or Transferring Service

What does the PUD provide?

  • Electric service to all of Snohomish County and Camano Island.
  • Water service to some communities, mostly in the eastern part of the county, including Lake Stevens, Granite Falls, and Arlington.

View our Quick Facts here.


Residential: Starting Service

For new customers as well as existing customers who are starting residential service at a new address.

The following information is required:

  • Social Security Number* (SSN): the PUD uses the SSN to validate customer identities
  • Address: physical address where service is being requested
  • Mailing Address: if different from the physical address
  • Start Date: date of ownership or possession, or start of lease
  • Phone Number: primary contact telephone number

To start service, you must contact the PUD's Customer Service department (see contact info to the right) or visit a local PUD office (click here for office location and hours), preferably at least 1-2 business days prior to moving in.

Business: Starting Service

For new customers as well as existing customers who are starting business service at a new address.

The following information is required:

  • Social Security Number* (SSN): SSN must be provided for Sole Proprietors and Partnerships to validate customer identities
  • Unified Business Identifier (UBI) and/or Federal Tax ID Number (FEIN): the PUD uses the UBI/FEIN to validate the business license and status
  • Address: physical address where service is being requested
  • Mailing Address: if different from the physical address
  • Start Date: date of ownership or possession, or start of lease
  • Phone Number: primary contact telephone number

The person requesting service must be a direct employee of the business. In the case of a Sole Ownership or a Partnership, we must speak to the owner(s) directly to set up service. 

*Customers preferring to use other government-issued identification are welcome to apply for service in person at a local PUD office. To apply in person, please bring two pieces of unexpired, government-issued identification, one of which contains a photograph. The PUD will accept all forms of identification approved by the U.S. Department of Homeland Security and/or the U.S. Transportation Security Administration. 

Account Service Charge
Requests to start new service will include an Account Service Charge. Other fees may apply (see Starting Service Fees to the right). Click here for current fees

Security Deposits

  • A security deposit may be required when starting service. Residential account deposits are credited back to the PUD account after 12 months of excellent payment history. Business account deposits are credited back to the PUD account after 24 months of excellent payment history.
  • Deposit amounts are due with the first billing invoice.
  • Residential - Waiving the residential deposit: New residential customers can request to have the deposit waived if:
    • A letter of excellent credit from another heating utility showing at least one year of service in the past 24 months is faxed to us (see number to the right) OR
    • A credit report from Equifax, Experian or TransUnion that is run within the past 90 days and shows an excellent credit score is faxed to us (see number to the right)
  • Business - Waiving the business deposit: New business customers can request to have the deposit waived if:
    • A letter of excellent credit from another heating utility showing at least two years of service in the past 24 months is faxed to us under the same business name and UBI number.  This option is available to Corporations, Limited Liability Companies (LLCs), Partnerships and Sole Ownerships. (see number to the right) OR
    • A letter of excellent credit under the Sole Proprietor’s personal name from another heating utility showing at least two years of service in the past 24 months is faxed to us.  This option is available only for Sole Ownerships.
    • A Bill of Guaranty is provided to us, notarized/signed by a corporate officer or LLC member AND a 24 month excellent letter of credit from another heating utility in the signer’s name. This option is available to Corporations and LLCs.
    • A Surety Bond has been provided by the business’ insurance company.  This option is available to Corporations, LLCs and Partnerships.

Stopping/Transferring Service

To stop or transfer existing residential/business service.

The customer is responsible for notifying the PUD on or prior to the date of service termination and is also responsible for payment of all service supplied up to and including the date of notification.

The following information is required:

  • Account number or physical address where service is to be stopped
  • Forwarding mailing address
  • Forwarding phone number

To stop service, you must call the PUD's Customer Service department (see contact information to the right) or visit a PUD office (click here for office locations and hours).

Customer Service:

425-783-1000
(M-F, 8am to 5:30pm, except for holidays)

Toll-free:

1-877-783-1000
Western Washington & outside Everett


Important Information


Starting Service Fees:

If your new home has no power or water service, restoration can be scheduled as follows:

Electric Service Reconnection Fees:

  • Following business day: no charge
  • Same day: $70

Water Service Reconnection Fees:

  • Following business day: $40
  • Same day: $80

Letter of Credit Fax #:

425-783-8221
(for proof of satisfactory credit history)


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