Customers simply need to call BillMatrix at 1-800-450-9346 and follow the instructions. Customers will need the following information to process their bill payment: 1) PUD account number; 2) the account balance owed to the PUD; 3) the account number of the credit or debit card and its expiration date; 4) the zip code where the customer's credit or debit card statement is mailed; 5) for electronic funds transfers from bank accounts, the account number and routing number are needed. BillMatrix accepts Visa and MasterCard for payment. NOTE: Make sure you write down the BillMatrix confirmation number when the payment process is completed.

It would create additional expenses for the PUD to make these transactions in person. Customers, however, can use phones in PUD customer service areas (at the main Everett office and five local offices) to make payments through BillMatrix. There's another benefit to using BillMatrix. Customers can make transactions at any time - 24 hours a day, 365 days a year - in the comfort of their own homes.

No single transaction can exceed $1,000. However, a customer can make up to three transactions per call. To protect customers from potential fraud on credit/debit cards, no more than three transactions may be made within a five-day period. No more than five transactions may be made within a 30-day period. Remember also that customers will need to check their account balance limit on their credit/debit cards to ensure they don't exceed their limit.

When you've made your payment with BillMatrix, you will be given a six-digit confirmation number. That confirms you successfully made a payment. If you need to talk to a PUD customer service representative about your account (for example if you've been disconnected and have now paid your balance and fees in full), you will need the BillMatrix confirmation number.

If you've been disconnected, the process is no different from today - except now you have another option for payment and you will need your BillMatrix confirmation number. Once you've paid your balance and reconnection fees through BillMatrix, you can contact a PUD customer service representative (either at a PUD office or by phone) and give him/her your BillMatrix confirmation number. The PUD customer service representative will help you schedule a reconnection time (based on which fee you paid - different fees are required to cover different times for reconnection such as evening, same day, next day). If you call after hours (after 5:30 pm or on weekends and holidays), the utility's dispatcher will take your BillMatrix confirmation number and schedule a reconnection (again, the timing of reconnection is dependent on what fee you paid).