Customers simply need to call 1-888-909-4628 and follow the instructions. Customers will need the following information to process their bill payment: 1) PUD account number; 2) the account balance owed to the PUD; 3) the account number of the credit or debit card and its expiration date; 4) the zip code where the customer's credit or debit card bill is mailed; 5) for electronic funds transfers from bank accounts, the account number and routing number are needed. We accept Visa and MasterCard for payment. NOTE: Make sure you write down the confirmation number when the payment process is completed.

We have found that some debit cards need to be submitted as a credit card payment. Please re-try your phone payment and select option 3 (Credit), which will submit your debit card as a credit card. We apologize for the inconvenience.

It would create additional expenses for the PUD to make these transactions in person. Customers, however, can use phones in PUD customer service areas (at the main Everett office and five local offices) to make phone payments. There's another benefit to using SnoPAY or our phone payment system. Customers can make transactions at any time - 24 hours a day, 365 days a year - in the comfort of their own homes. Customers who enroll in our free SnoPAY program receive even more benefits like being able to view past bills or shared access to accounts.

Some restrictions do apply, depending on the circumstances. Please call our Customer Service Department for more details.

When you've made your phone payment, you will be given a confirmation number. That confirms you successfully made a payment. If you need to talk to a PUD customer service representative about your account (for example if you've been disconnected and have now paid your balance and fees in full), you will need the confirmation number.

If using a debit card that does not require a PIN (personal identification number), a confirmation code is not provided after payment. If you have received a disconnect notice and need to provide a proof of payment, you can contact our customer service department and we can verify that the payment was made.

If you've been disconnected, the process is no different from today - except now you have another option for payment and you will need your phone payment confirmation number. Once you've paid your balance and reconnection fees through our phone payment system, you can contact a PUD customer service representative (either at a PUD office or by phone) and give him/her your  confirmation number. The PUD customer service representative will help you schedule a reconnection time (based on which fee you paid - different fees are required to cover different times for reconnection such as evening, same day, next day). If you call after hours (after 5:30 p.m. or on weekends and holidays), the utility's dispatcher will take your confirmation number and schedule a reconnection (again, the timing of reconnection is dependent on what fee you paid).