Any Snohomish County PUD customer with a PUD account for electrical service and/or water service who has received at least one bill (excluding security deposit billing).

Please allow two business days (excluding holidays) for payments to show in the current account balance on your SnoPAY home page.

To see if your payment has been approved, you can log into the SnoPAY website to view the status of your payment in the My Payments area of the website. A payment that is approved will be listed here. Remember that it can take up to two business days for an approved payment to be posted here.

The My Payments area will indicate the payment status:

• A scheduled payment that has not yet been processed will have a status of scheduled.
• A payment that is currently processing will have a status of pending.
• A payment that has successfully processed will have a status of approved.
• If your payment failed, the status will show as rejected or returned.

When you submit your payment information, SnoPAY Phone Payment service will give you a payment confirmation number. It is recommended that you keep this for your records. This confirmation number is used for tracking purposes only. A confirmation number does not mean that your payment has been approved.

There are different reasons for declining a payment. It could be as simple as submitting an incorrect bank account number or credit/debit card number.   However, before attempting to submit the payment again, you may want to: (1) contact the respective financial institution to find out why the payment was declined if the offered payment is from your checking or savings account; or (2) call the customer service phone number on the back of the credit/debit card to find out why the payment was declined.

You can pay your electric and/or water PUD bill. You cannot make payments for a PUD conservation loan or security deposit billing.

You can make a payment as soon as you have received your first bill (excluding security deposit billing).

Payment methods include:

• Checking or savings bank account
• Visa/MasterCard credit/debit cards (pre-paid credit cards* are not accepted)

Notes:

• Individual accounts may have specific payment method limitations depending on their situation.
• *If you are using a card type other than a standard credit card, verify with your financial institution that the card can pass card validation. A hold can be placed on the card’s funds (by your financial institution) for an extended period of time whether it can pass card validation or not.

You will need to know your PUD account and service address. Call toll-free at 888-909-4628 and follow the prompts.

Your payment will be processed and posted to your PUD account within two business days, excluding holidays.

• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans’ Day
• Thanksgiving Day
• Day After Thanksgiving Day
• Christmas Day