SnoPAY allows you to view and pay your bills anywhere you have Internet access anytime you want, within the United States and Canada. You can pay by transferring money directly from your bank account or by using credit/debit cards with the Visa or MasterCard logo (pre-paid credit cards are not accepted). In addition, you have the ability to access up to 24 months of your Internet payment and bill history online.

Any Snohomish County PUD customer with a PUD account for electrical service and/or water service who has received at least one bill (excluding security deposit billing). Certain restrictions may apply.

The PUD has contracted with Kubra, an outside vendor, to provide this service to its customers. Clicking on the red tab (“Pay Your Bill: SnoPAY”) at the PUD’s website takes you directly to Kubra’s secure website, providing payment convenience 24 hours a day, seven days a week.

SnoPAY is provided at no additional charge to PUD customers. All transaction fees are absorbed by the PUD.

• Software: You can access SnoPAY from any computer with an Internet connection and a Web browser that supports 128-bit encryption. This includes the most popular browsers like Internet Explorer, Firefox, Safari and Chrome. A faster Internet connection (broadband or DSL) is recommended over dial-up.
• Computers: Both Windows and Apple computers are compatible with SnoPAY as long as the browser is compatible (see above).

Any spam-blocking filter on your computer system could result in the blocking or delay of legitimate emails from Snohomish County PUD regarding your SnoPAY account. As a subscriber to SnoPAY, please add "snopay@snopud.com" to your approved list of email addresses if you use a spam-blocking filter.

You cannot download into Quicken or MS Money formats. However, you can download into an Excel format.

Yes. You have to enroll in SnoPAY in order to view your account balance and past bills. Upon enrollment, up to 24 months of PUD bill history will be available to review. After enrolling in SnoPAY, you will continue to add to your online bill payment history, up to 24 months. For long-term requirements (beyond 24 months), the bills can be downloaded as Adobe PDF files and stored on your own computer.

Access to SnoPAY is blocked from some foreign countries due to security issues or spam problems. You might be able to access our site but not be able to access SnoPAY. Because security is an ongoing problem, some foreign countries might have access one day and be blocked at a later time. For security reasons, we are not able to provide a list of which foreign countries are blocked.

If you are planning on visiting a foreign country, you may want to set up an automatic payment from your account in SnoPAY prior to leaving the country.

You get the extra benefits of the ability to: view your bill online, store SnoPAY payment history and bills (up to 24 months), set-up a scheduled or recurring payment, and create shared access to your account.

Any Snohomish County PUD customer with a PUD account for electrical service and/or water service who has received at least one bill (excluding security deposit billing).

You will need to know your PUD account number and service address to enroll. To enroll, go to www.snopud.com/snopay and click on the red tab (“Pay Your Bill: SnoPAY”), which takes you directly to the login page. Click on the “Enroll” button and fill in the required information.

If you have a new PUD account, you will not be able to enroll in SnoPAY until you receive your first paper bill, excluding security deposit bills and loan accounts.

Yes, you can set up a “Shared Access” user ID and password. This allows the person of your choosing to have access to your account with limited viewing privileges. Using shared access, your shared user can submit payments on your account, maintain a history of payments that the shared user has made to your account and view your bills. However, the shared user cannot view any payments that you have made on your account or your payment method information.

To set up a shared Access account, go to your SnoPAY account home page, click on “My Profile” and then click on “Shared Access.”

You will need to know your PUD account number and service address. From the PUD’s website at www.snopud.com, click on the red tab (“Pay Your Bill: SnoPAY”). Then click on the “Pay Now” button in the “Make a One-Time Payment” box. Follow the instructions on the website to define the account to pay, payment amount and method. The entire process takes only a few minutes.

If you have a new PUD account, you will not be able to enroll in SnoPAY until you receive your first paper bill, excluding security deposit bills and loan accounts.

Call PUD Customer Service at 425-783-1000 (toll-free in Western Washington and outside the Everett local calling area at 1-877-783-1000), Monday through Friday, 8:00 a.m. to 5:30 p.m. PT, excluding holidays.

If you enroll in SnoPAY, you will no longer receive a paper bill by default.

You can change this option in two ways. During the enrollment process, uncheck the “Do not mail printed invoices. Send only Email notification” box. Or if you are already enrolled, go to the “My Profile” page in SnoPAY and uncheck the box.

After enrolling in SnoPAY, you will receive an email notification when future PUD bills are available online and ready for you to view and/or pay.

Once you have successfully enrolled in SnoPAY, you will receive an email roughly at the same time that you now receive your paper bill. This notice confirms that your bill is available for online viewing and payment.

You can view and pay your current bill immediately upon enrolling in SnoPAY, excluding security deposit bills and loan accounts.

You can print a copy of your bill by clicking the print icon on the bill image or by using the browser’s print menu selection.

The system will store up to 24 months of online bills. Upon enrollment, up to 24 months of bill history will be available to review. After enrolling in SnoPAY, you will continue to build on your online bill payment history. For long-term requirements (beyond 24 months), the bills can be downloaded as Adobe PDF files and stored on your own computer.

You can pay your electric and/or water PUD bill. You cannot make payments for a PUD conservation loan or security deposit billing.

You can make a one-time or enrolled payment as soon as you have received your first bill (excluding deposit billing and loan accounts).

Payment methods include:

• Checking or savings bank accounts
• Visa/MasterCard credit/debit cards. (Prepaid credit cards are not accepted.)

Notes:

• Individual accounts may have specific payment method limitations depending on their situation.
• Recurring payments can have an “Up To Max” limit set by the customer. Should these payments exceed this amount, the payment will automatically fail.

If you are not enrolled in SnoPAY, select the one-time payment method. This payment is immediately executed. It cannot be scheduled or set-up as a recurring payment.

If you are enrolled in SnoPAY and logged onto the website, you will see a summary of your current PUD bill. Click on PAY to pay the bill. Enter the amount and the date to pay, and you’re done.

Yes, if you are enrolled and logged onto the SnoPAY website, there are two ways to do this.

You can schedule a one-time payment to occur either in the future or on the due date. To do this, go to the Home page and select an account and bill to pay. This will take you to the one-time payment page where you can choose to set-up the scheduled payment.

You can also set-up a recurring payment to execute when the bill arrives, on the due date, or X number of days before the due date. This option allows you to set-up multiple payments over time for as long as you choose. You can access recurring payment set-up from the Home Page, My Payments, or from the Single Payment page. For more information on Recurring Payments, see “How do recurring payments work” below.

If you receive a Reminder or Disconnection Notice before your scheduled payment date, you must call PUD Customer Service at 425-783-1000 (toll-free in Western Washington and outside the Everett local calling area at 1-877-783-1000), Monday through Friday, 8 a.m. to 5:30 p.m. PT, excluding holidays. A scheduled payment is not considered a payment plan or arrangement, and your service may be disconnected unless you speak with a PUD customer service representative.

When you set-up a recurring payment, you may select a maximum payment amount to be paid when your bill issues. PLEASE NOTE: If you choose to set a maximum limit and your bill exceeds that limit, no payment will be processed. If this occurs, you will not receive notification that your bill is unpaid. If your account is set-up to generate duplicate bills sent to separate addresses, Recurring Payment should not be used because it will generate duplicate payments.

Once you set-up a recurring payment, the payment will not take effect until you receive your next bill. You will need to enter a one-time payment to pay the current bill.

Any modification made to the recurring payment – including Payment Accounts (credit/debit cards, bank account) tied to your recurring payment – will not take effect until you receive a new bill. As a result, any bills issued prior to the change will require a one-time payment.

Your payment will be processed and posted to your PUD account within two business days, excluding holidays.

• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents’ Birthday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans’ Day
• Thanksgiving Day
• Day After Thanksgiving Day
• Christmas Day

Please allow two business days (excluding holidays) for payments to show in the current account balance on your SnoPAY home page.

Only payments made while logged in to SnoPAY will show in My Payments. Payments made over the phone, in person, by mail and non-enrolled will not show in My Payments.

To see if your payment has been approved, view the status of your payment in the My Payments area of the SnoPAY website. A payment that is approved will be listed here. Remember that it can take up to two business days for an approved payment to be posted here.

The My Payments area will indicate the payment status:

• A scheduled payment that has not yet been processed will have a status of scheduled.
• A payment that is currently processing will have a status of pending.
• A payment that has successfully processed will have a status of approved.
• If your payment failed, the status will show as rejected or returned.

When you submit your payment information, SnoPAY will display a payment confirmation screen with a confirmation number. It is recommended that you print this for your records. This confirmation number is used for tracking purposes only. A confirmation number does not mean that your payment has been approved.

There are different reasons for declining a payment. It could be as simple as a typo in the submitted bank account number or credit/debit card number. If a recurring payment is declined, it is possible that you have set a maximum limit and the bill to pay is over that limit. However, before attempting to submit the payment again, you may want to: (1) contact the respective financial institution to find out why the payment was declined if the offered payment is from your checking or savings account; or (2) call the customer service phone number on the back of the credit/debit card to find out why the payment was declined. Declined payments may result in a hold on funds by your financial institution.

You may cancel a payment as long as it has a status (in the My Payments area) of authorized or scheduled.

Currently, you cannot make a contribution to Project PRIDE through SnoPAY. To make a contribution, you can click on this link to print a copy of the Project PRIDE slip, fill it out and mail it with your check (made payable to “Project PRIDE”) to American Red Cross, 2530 Lombard Avenue, Everett WA 98201.

All data transmissions employ current level encryption, and Kubra (our third-party bill-payment/processing vendor) undergoes annual audits to verify that its electronic payment processing meets industry standards for data security and privacy as required by the credit card companies and banking system.

• User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don’t share this information with anyone, no one outside of the PUD or Kubra can view your bills or personal information. Additionally, after three failed attempts to guess your User ID and password, you will be locked out of the system.
• PUD Policies: At the PUD, customer service representatives must be able to view your enrollment account in order to help you, but they do not have access to sensitive financial information such as your credit card number or bank account number.
• You can view the SnoPAY Privacy Policy at this page (under Important Documents).

Only you, authorized PUD employees, and Kubra have access to your payment information, excluding payment account information. A shared user on your account cannot view your payment history or payment method information.

• User ID: You should choose a User ID that is easy for you to remember that is at least six (6) characters long. If you forget your User ID, call PUD Customer Service at 425-783-1000 (toll-free in Western Washington and outside the Everett local calling area at 1-877-783-1000), Monday through Friday, 8 a.m. to 5:30 p.m. PT, excluding holidays.
• Password: If you forget your password, go to www.snopud.com/snopay and click on the red tab (“Pay Your Bill: SnoPAY”). Then click on “Forgot Password?” Enter your User ID, and your password will be emailed to the email address you provided during enrollment.

• Email: Log into SnoPAY, select the “My Profile” link on the top menu and enter the new information.
• Password: Go to www.snopud.com/snopay and click on the red tab (“Pay Your Bill: SnoPAY”). Then click on “Change Your Password” and follow instructions.

Log into SnoPAY, select “Payment Accounts” and either add a new one or edit an existing one. You can then delete the old one if you wish. Any modification made to a Payment Account that is attached to a Recurring Payment could cancel the recurring payment and may need to be set-up again. You will need to validate that your current payment is still in a scheduled status.

All scheduled payments will be cancelled if their status is “scheduled.”

Please contact PUD Customer Service at 425-783-1000 (toll-free in Western Washington and outside of the Everett local calling area at 1-877-783-1000), Monday through Friday, 8 a.m. to 5:30 p.m. PT, excluding holidays.

Any Snohomish County PUD customer with a PUD account for electrical service and/or water service who has received at least one bill (excluding security deposit billing).

Please allow two business days (excluding holidays) for payments to show in the current account balance on your SnoPAY home page.

To see if your payment has been approved, you can log into the SnoPAY website to view the status of your payment in the My Payments area of the website. A payment that is approved will be listed here. Remember that it can take up to two business days for an approved payment to be posted here.

The My Payments area will indicate the payment status:

• A scheduled payment that has not yet been processed will have a status of scheduled.
• A payment that is currently processing will have a status of pending.
• A payment that has successfully processed will have a status of approved.
• If your payment failed, the status will show as rejected or returned.

When you submit your payment information, SnoPAY Phone Payment service will give you a payment confirmation number. It is recommended that you keep this for your records. This confirmation number is used for tracking purposes only. A confirmation number does not mean that your payment has been approved.

There are different reasons for declining a payment. It could be as simple as submitting an incorrect bank account number or credit/debit card number.   However, before attempting to submit the payment again, you may want to: (1) contact the respective financial institution to find out why the payment was declined if the offered payment is from your checking or savings account; or (2) call the customer service phone number on the back of the credit/debit card to find out why the payment was declined.

You can pay your electric and/or water PUD bill. You cannot make payments for a PUD conservation loan or security deposit billing.

You can make a payment as soon as you have received your first bill (excluding security deposit billing).

Payment methods include:

• Checking or savings bank account
• Visa/MasterCard credit/debit cards (pre-paid credit cards* are not accepted)

Notes:

• Individual accounts may have specific payment method limitations depending on their situation.
• *If you are using a card type other than a standard credit card, verify with your financial institution that the card can pass card validation. A hold can be placed on the card’s funds (by your financial institution) for an extended period of time whether it can pass card validation or not.

You will need to know your PUD account and service address. Call toll-free at 888-909-4628 and follow the prompts.

Your payment will be processed and posted to your PUD account within two business days, excluding holidays.

• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans’ Day
• Thanksgiving Day
• Day After Thanksgiving Day
• Christmas Day