The PUD considers all customers equally, regardless of energy use. Bills are due when rendered and become past due 15 days thereafter. If a customer is unable to make payment of an account in the allotted time, our Customer Service Department should be notified immediately.

The PUD reserves the right to require a guarantee deposit on any residential or commercial account. New customers will be assessed a security deposit that is based on the highest two-month bill at the residence. To avoid a security deposit, a customer may supply a letter of credit that indicates satisfactory credit with history for at least one year in the past 24 months from a utility that supplies heating. Existing customers with a poor payment history will also be assessed a security deposit. Other situations may require a security deposit; please contact a PUD customer service representative for details.

All deposit accounts are reviewed on the anniversary date and deposits returned to accounts with good payment records. (Interest accrues on all deposits from the day they are made.)

Customer Service:

425-783-1000
(M-F, 8am to 5:30pm)

Toll-free:

1-877-783-1000
Western Washington & outside Everett