Credit Policy

The PUD considers all customers equally, regardless of energy use. Bills are due when rendered. If a customer is unable to make payment of an account in the allotted time, our Customer Service Department should be notified immediately.

The PUD reserves the right to require a guarantee deposit on any residential or commercial account. New customers may be assessed a security deposit. To avoid a security deposit, a customer may supply a letter of credit that indicates satisfactory credit with history for at least one year in the past 24 months from a utility that supplies heating. Existing customers with a poor payment history will also be assessed a security deposit. Other situations may require a security deposit; please contact a PUD customer service representative for details.

All deposit accounts are reviewed on the anniversary date and deposits returned to accounts with good payment records.


Important Information

Customer Service:

425-783-1000
(M-F, 8am to 5:30pm)

Toll-free:

1-877-783-1000
Western Washington & outside Everett

Letter of Credit Fax#:

425-783-8221
(for proof of satisfactory credit history)