The PUD will never ask for credit card information over the telephone. If you are unsure if it's the PUD calling you, ask for the caller's name and call us back at 425/783-1000.
If power is out in your home, but your neighbors have power, call the PUD at 425/783-1000 to report the outage.
If you do not speak English, the PUD has a language translation service to help. Call Customer Service (425/783-1000) and ask for this service if you have a question or concern.
Hot Water Heaters
State law advises your water heater should be set no higher than 120 degrees Fahrenheit. This temperature reduces the risk of accidental scalding, especially to children and the elderly. It also saves energy.
If you have a medical condition that requires uninterrupted electric service, please remember that fall and winter storms bring a higher chance of power outages. You should consider acquiring a source of standby power and/or make backup plans with friends, family or a local agency to get to a place where electricity is available.
Low Income Discount
The PUD offers low-income discounts of up to 60 percent to qualifying customers. An application is required. Customers can call PUD Customer Service for more information.
Conservation Resources Available
The PUD offers many programs to help customers save electricity and lower energy bills. These include low-interest loans for energy-efficient improvements in electrically heated homes, rebates for purchases of appliances that save energy and water, and discounts on energy-saving light bulbs.