Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Information You Should Know

Tips in Spanish

Tips in Russian

Tips in Arabic

Tips in Korean

Tips in Vietnamese

Tips in Cambodian

Tips in Chinese

Tips in French

Tips in German

Tips in Japanese

Tips in Tagalog


The PUD will never ask for credit card information over the telephone. If you are unsure if it's the PUD calling you, ask for the caller's name and call us back at 425/783-1000.

If power is out in your home, but your neighbors have power, call the PUD at 425/783-1000 to report the outage.

If you do not speak English, the PUD has a language translation service to help. Call Customer Service (425/783-1000) and ask for this service if you have a question or concern.

Hot Water Heaters

State law advises your water heater should be set no higher than 120 degrees Fahrenheit. This temperature reduces the risk of accidental scalding, especially to children and the elderly. It also saves energy.

Medical Conditions

If you have a medical condition that requires uninterrupted electric service, please remember that fall and winter storms bring a higher chance of power outages. You should consider acquiring a source of standby power and/or make backup plans with friends, family or a local agency to get to a place where electricity is available.

Low Income Discount

The PUD offers low-income discounts of up to 60 percent to qualifying customers. An application is required. Customers can call PUD Customer Service for more information.

Conservation Resources Available

The PUD offers many programs to help customers save electricity and lower energy bills. These include low-interest loans for energy-efficient improvements in electrically heated homes, rebates for purchases of appliances that save energy and water, and discounts on energy-saving light bulbs.

More Tips

PUD Personnel & ID

If a person comes to your door claiming to be a PUD employee, don’t let him or her inside without first asking for identification. Our employees carry an ID card with their picture on it and will gladly show it to you.

If you receive a phone call and aren’t sure if it actually came from us, call our Customer Service Department to verify the information you were given. We will be able to tell you whether or not the call was a hoax.

Safety Information